E-learning training course: ISSA Guidelines on Communication by Social Security Administrations

15–26 November 2020 | Virtual


E-learning training course: ISSA Guidelines on Communication by Social Security Administrations

15–26 November 2020 | Virtual

The ISSA Academy Diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines on excellence in social security administration. This specific course focuses on the guidelines designed to ensure good governance and systematic management of communication practices by social security institutions. This specialized course enables you to join a virtual global network of social security practitioners flexibly and without the need to travel.

Date: 15–26 November 2020

Language: Arabic

Training institution: The Muhanna Foundation

Training venue: E-learning Training Platform

Training course topic: ISSA Guidelines on Communication by Social Security Administrations

Region: Open to Arabic speaking ISSA member institutions


This course provide ISSA member institutions with insights into how communication can support the core mandate of the institution. Good communication coupled with modern web and mobile-based technologies improves service quality while reducing administrative costs. It does so by providing support to the various business lines of the institution, by turning specialized jargon into standardized messages that are easier to understand by the public and by providing advice on how and to whom they should be conveyed. It reduces the need to respond to individual enquiries by facilitating self-serve approaches, which in turn reduces workload for frontline staff. Communication plays a corporate role in conveying the overall image of the institution and its engagement toward the citizenry. Internally, communication fosters the development of a common culture and spirit – a shared understanding – of the institution’s mission, values and commitment to service excellence.

Who can participate?

The training course is designed for social security professionals from Arabic speaking ISSA member institutions.

Course learning materials will be offered online in Arabic. The ability to use and access a computer with internet is essential to participate in this course.

How to apply

Applicants should submit their registration two weeks before the beginning of the course.

Please contact the training institution to apply for this training course:

Ms May Mounzer
The Muhanna Foundation
Qantari Area, Michel Chiha Street, Tarraf Building, 2nd Floor, Beirut, Lebanon


Tel: +961 3 085840 or 1 752999

Cost of participation

The participation fees at the diploma programmes is USD 700 per participant (note that group discounts are available). The fee includes: 35 hours of e-training sessions divided over 5 days, digital material, interactive and dynamic sessions presentations in a video format, group work, projects, Q&A sessions, exam, diploma from the ISSA & The Muhanna Foundation.

The Diploma training programme

The ISSA Academy Diploma training programme offers high-level training on the ISSA Guidelines for social security professionals. The training courses are provided by members of the ISSA Training Consortium.