Academy Diploma Programme

E-learning training course: ISSA Guidelines on Service Quality

1 June–10 July 2020 | E-Campus ITC-ILO

Academy Diploma Programme

E-learning training course: ISSA Guidelines on Service Quality

1 June–10 July 2020 | E-Campus ITC-ILO

Service quality is fundamental to ensuring the effectiveness of social security, and its capacity to build trust between citizens and governments at a broader level.

This course draws on international best-practice guidelines to explore how to improve service performance in day-to-day actions and business processes.

This is one of seven ISSA Academy Diploma training courses run in partnership with the ITC-ILO training institution, offered in an innovative e-learning format from 2020. See how it works (videos and presentation).

This specialized course enables you to join a virtual global network of social security practitioners flexibly and without the need to travel.

Training course: ISSA Guidelines on Service Quality

Training institution: International Training Centre of the International Labour Organization (ITC-ILO)

Training venue: E-Campus of the ITC-ILO

Training period: 1 June to 10 July 2020

Region: Open to ISSA member organizations in all regions

Language: English


Description

The training course on the ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Participants will be provided with a sound framework that brings together the main considerations on service quality in social security administration. Service quality is evidence of the efficiency and effectiveness of social security delivery, leading to a greater trust and confidence in the social security system and better outcomes.

Who can participate?

The training course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the management of social security services.

Course learning materials and tuition will be offered online in English. The following requirements are therefore essential to participate in this course:

  • the ability to use and access a computer with internet
  • working knowledge of written English

How to apply for the training course:

Please contact the ITC-ILO training institution to apply for this training course

Mr Charles Crevier
Programme Manager

Email: spgt@itcilo.org

Tel: +39 011 6936 524

Website

Applicants should complete the online form no later than 20 May 2020, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

Cost of participation

The cost of participating in this course is Euro 900. This is payable in advance by the participant’s sponsoring organization and covers tuition fees, support services and online training and training materials.

The diploma training programme

The ISSA Academy diploma programme offers high-level E-Learning on the ISSA Guidelines for social security professionals.

The course consists of a number of online modules offered through the E-Campus online platform to be completed over a period of six weeks from 1 June to 10 July 2020, for an estimated total of 60 learning hours. The course is broken down into three phases.

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment
  • “Real time” learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on E-Campus
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement