E-learning training course: ISSA Guidelines on Service Quality

29 November–10 December 2020 | Virtual


E-learning training course: ISSA Guidelines on Service Quality

29 November–10 December 2020 | Virtual

The ISSA Academy Diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines on excellence in social security administration. This specific course focuses on the ISSA Guidelines on Service Quality, which is fundamental to ensuring the effectiveness of social security, and its capacity to build trust between the population and governments at a broader level. This specialized course enables you to join a virtual global network of social security practitioners flexibly and without the need to travel.

Date: 29 November 2020 – 10 December 2020

Language: Arabic

Training institution: The Muhanna Foundation

Training venue: E-learning Training Platform

Training course topic: ISSA Guidelines on Service Quality

Region: Open to Arabic speaking ISSA member institutions


This course on the ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Participants will be provided with a sound framework that brings together the main considerations on service quality in social security administration. Service quality is evidence of the efficiency and effectiveness of social security delivery, leading to a greater trust and confidence in the social security system and better outcomes.

Who can participate?

The training course is designed for social security professionals from Arabic speaking ISSA member institutions.

Course learning materials will be offered online in Arabic. The ability to use and access a computer with internet is essential to participate in this course.

How to apply

Applicants should submit their registration two weeks before the beginning of the course.

Please contact the training institution to apply for this training course:

Ms May Mounzer
The Muhanna Foundation
Qantari Area, Michel Chiha Street, Tarraf Building, 2nd Floor, Beirut, Lebanon


Tel: +961 3 085840 or 1 752999

Cost of participation

The participation fees at the diploma programmes is USD 800 per participant (note that group discounts are available). The fee includes:35 hours of e-training sessions divided over 5 days, digital material, interactive and dynamic sessions, presentations in a video format, group work, projects, Q&A sessions, exam, diploma from the ISSA & The Muhanna Foundation.

The Diploma training programme

The ISSA Academy Diploma training programme offers high-level training on the ISSA Guidelines for social security professionals. The training courses are provided by members of the ISSA Training Consortium.