The National Social Security Institute (Instituto Nacional do Seguro Social – INSS) through an ordinance of the Ministry of Social Security (MSS) of Brazil, changed the proof of life process for INSS’ beneficiaries. Since 1 January 2023, the insured person does not need to leave the house and prove that he is alive to continue receiving the benefit.

This work aims to present the National Social Security Institute (Instituto Nacional do Seguro Social − INSS) of Brazil Mentoring Programme, instituted on 20 April 2021, through the Ordinance INSS/PRES No. 1295/2021.

The programme was designed and instituted to manage knowledge at the INSS, value public servants who reach the institution’s goals and support public servants who do not reach their goals.

To qualify its employees, the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil has opened an internal selection for 125 vacancies in master’s courses and 180 vacancies in MBA’s courses at the Getulio Vargas Foundation (Fundação Getulio Vargas – FGV).

The National Social Security Institute (Instituto Nacional do Seguro Social − INSS) of Brazil, is annually responsible for millions of analyses of requirements related to social security benefits, assistance and services requested by the Brazilian population. While some of these requirements are automated, human analysis is essential for more complex requirements or when not all information is available in the institutional systems.

In view of the pandemic and the closure of social security agencies, with the consequent stoppage of face-to-face assistance, mainly affecting medical expertise, the Federal Court of Accounts ordered the Ministry of Social Security (Ministério da Previdência – MTP), of Brazil to carry out the expertise through tele-medicine.

The National Social Security Institute (Instituto Nacional do Seguro Social − INSS) of Brazil has offered a web platform which will facilitate the effective application of social security and welfare regulations, and promote social inclusion.

The Brazilian social security works as a system that guarantees income for workers and their families in case of illness, accident, imprisonment, pregnancy, death, or advanced age. In turn, it is composed by three programmes: the General Programme (RGPS)[1], the Specific Programme (RPPS)[2], and the Complementary Pension Programme (RPC)[3]. The latter is individual while the first two are public.

Since its first appearance in October 2021, Brazilians have managed to get faster responses from the government’s social security institute. A new automation tool has been responsible for more than 2.5 million of automatic actions at Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social − INSS).

The Brazilian General Social Security Programme is responsible for the payment of approximately 38 million benefits monthly, reaching the amount of 11.4 billion US dollars (USD) – 58 billion Brazilian real (BRL) – paid monthly. The operation is controlled by the Brazilian National Social Security Institute (Instituto Nacional do Seguro Social – INSS), and the management of systems is carried out by DATAPREV - Social Security Information and Technology Enterprise (DATAPREV - Empresa de Tecnologia e Informações da Previdência Social).

INSSJUD is a system that sends automated communications between the assessment units of Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS) and the federal and state courts. It enables rulings on social security entitlements to be executed with no manual input from an INSS official, using only the data submitted to PREVJUD, the social security information and automation service (Serviço de Informação e Automação Previdenciário), through which the judiciary sends information to the INSS.

The National Institute of Social Security (INSS) of Brazil – a body responsible for analyzing requests for social security benefits in Brazil – in recent years was faced with a reduction in its staff due to retirements, changes in legislation, and economic crises that increased the body’s demand. The same happened with the number of appeals and the volume of diligences the body is responsible for.

The project for the execution of the Auxílio Emergencial (Emergency aid), created by Law No. 13,982, of 2 April 2020, with the objective of guaranteeing minimum income to Brazilians in a vulnerable situation during the COVID-19 pandemic, allowed more than 100 million people to be assisted by public policy in a timely manner.

The COVID-19 pandemic has posed new challenges. At the Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS), in-person services were suspended on 20 March 2020.

Prior to this, the INSS had already adjusted its service capacity to take account of a reduction in personnel, increased demand for its services, the overloading of its call centre (telephone number: 135) and the pension reform, among other factors.

The National Social Security Institute (Instituto Nacional do Seguro Social – INSS) created a virtual assistant during the pandemic, in response to the challenge of providing the population of Brazil continued access to services and information without having to leave their homes.

The project Escuta (escuta means “to listen” in Portuguese) of the National Institute of Social Security (Instituto Nacional do Seguro Social – INSS) was conceived and developed by a team from the southern region of Brazil, the Health and Quality of Life at Work team, to meet the needs of employees who, in the context of COVID-19 pandemic, have to observe social distancing to perform their professional activities.

The “Trails of Learning” are offered in the e-learning mode to provide autonomous and independent opportunities for the engagement and participation of civil servants in all educational action processes.

They are structured in modules and have several learning tools such as games, podcasts, mind maps etc. They were developed to fill possible learning gaps that put strategic objectives at risk. Furthermore, technical mentors are offered to support the learning process so that students can find help to solve doubts related to the content.

The Brazilian Work and Social Security Card (CTPS) was created in 1969. Recognized for its notes, this document records the functional life of the citizen. Thus, it guarantees access to some of the main labour rights, such as unemployment insurance and social security benefits.

The initiative proposes a simple solution to the fraud problem in the social security benefits sector. After identifying that the delay in reporting deaths to social security causes billions in financial losses to public coffers, the initiative consists of using computer technology to file and communicate death in digital form and avoid the misuse of resources immediately. The creation of a digital death certificate will allow the correction of the problem and avoid paying benefits to deceased people, providing significant savings to social security coffers.

The service performance presents the challenge faced by the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil in the accumulation of the stock of Continuous Provision Benefit (Benefício de Prestação Continuada – BPC) requirements for Persons with Disabilities (BPC-PwD) since 2019. It describes the strategy applied to improve responsiveness and service performance, based on user experience, interoperability and continuous process improvement. This strategy resulted in the implementation of the BPC Qualified Requirement.

The “Seguro Desemprego Web” (Online unemployment benefit procedures) allows workers to request a benefit and appeal against any rejection using the “Carteira de Trabalho Digital” (Digital Work Life Report) application, on Android or iOS, and through the portal gov.br, without the need to appear in person before a services agency, without a prior appointment or waiting in a queue.

A worldwide epidemic of chronic kidney disease (CKD) is associated with cases among agricultural workers, and others performing manual labour, especially in Central America, known as CKD of unknown cause (CDKu). The objective of this study was to verify prevalence of rural/city workers with CKD and associated factors.

The Brazilian social security system is composed of three schemes: The General Social Security Scheme (Regime Geral de Previdência Social – RGPS), the Own Social Security Scheme (Regime Próprio de Previdência Social – RPPS), and the Complementary Pension Scheme (Regime de Previdência Complementar – RPC).

The National Social Security Institute (Instituto Nacional do Seguro Social – INSS) has faced considerable challenges to satisfy a growing demand for the services it administers and, at the same time, has had a significant reduction in its workforce.

Among other measures, the process of automated decision-making for benefits was implemented. This has allowed requests to be granted or rejected automatically, drastically reducing the operating costs and offering unprecedented speed in replying to citizens.

The National Campaign for the Prevention of Accidents at Work (Campaña Nacional de Prevención de Accidentes de Trabajo – CANPAT) is an initiative by Brazil’s Labour Inspectorate Subsecretariat, part of the Ministry of Finance – Secretariat for Social Insurance, and consists of a set of principally preventive actions designed to promote a culture of health and safety at work.

In Brazil, on average, more than 550,000 accidents occur at work every year, resulting in death, mutilation, sick leave, and permanent and temporary disabilities.

The National Social Security Institute (INSS) is the body responsible for granting and maintaining social security benefits in Brazil. One of the main challenges for the INSS is to provide the conditions for workers who exhibit consolidated after-effects from illness or an accident to be able to return to the job market, so that they can support themselves without relying on the social security system.

The strategy described in this account consisted of identifying a quadriplegic worker, but who had the possibility of returning to work.

The background for this initiative was a reduction in staff, a significant increase in the time taken to schedule services offered by the National Institute of Social Security (Instituto Nacional do Seguro Social – INSS) of Brazil, citizens coming on site for simple services, as well as the need for greater transparency in the implementation of processes. These challenges led to the development of a new model for offering services remotely.

Recognized as a success story in the Digital Transformation Policy of the Brazilian State, “My INSS”, developed by DATAPREV - Social Security Information and Technology Enterprise (DATAPREV - Empresa de Tecnologia e Informações da Previdência Social), is an online, web and mobile platform, in which citizens have the possibility to access 90 services from the National Institute of Social Security (Instituto Nacional do Seguro Social − INSS) of Brazil.

Vocational Rehabilitation (VR), called job accommodation, is a programme of the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil, which aims the reintegration of workers with disability in compatible activities.

My INSS (Meu INSS) is a digital platform created by Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS) in 2016. The platform aims to facilitate access to social security benefits and services in the country.

The Customer Service Gate produced a veritable silent revolution in the work processes of the National Society Security Institute (Instituto Nacional de Seguridad Social – INSS) of Brazil. It forms an integrated technological whole, composed of various modules that shape the structure of the present-day INSS, which handles thousands of services and process analyses on a daily basis.

Hence, this is part of a public prevention policy carried out through social education.

The good practice is subdivided in many others, forming a set. The outcome refers to the management of ongoing processes related to social security benefit resources in Brazil, through an electronic system called e-Resources (e-Recursos). Adapted from the electronic processing system of the Brazilian Judicial Power, it employs an optimized development approach, enabling a very quick implementation (speedy deliveries) by industry professionals and owners of the system development talent (competence management), without any significant additional cost.

In amputation cases, besides losing the capacity of performing an activity normally exercised, there is the actual loss of a limb or body part. The use of a prosthesis or orthosis is crucial for the recovery of the work capacity.

The social workers from this Executive Management Unit identified the special beneficiary as the major claimant for daily assistance in social security agencies (APS) of rural areas, highlighting the need to organize projects in line with the reality of the Amazon region, plan of action of the proposal.

A project of Technical Cooperation between Developing Countries (Brazil and Mozambique) entitled "Modernization of Social Security of Mozambique", signed on December 3, 2010. Organizations involved:

Brazil:

• Secretariat of Social Security;
• National Institute of Social Security (INSS);
• Social Security Information and Technology Company (DATAPREV);
• Brazilian Agency for International Cooperation (ABC).

Mozambique:

In the past, these evaluations were strictly medical and considered only biological aspects. The current model is based on a joint social and medical expert evaluation from a bio-psycho-social perspective, which recognizes existing barriers, as well as performance limitations and restrictions for persons with disabilities.

Currently, 1,972,585 people with disabilities receive benefits in Brazil (Source: SUIBE, Sistema Único de Informações de Benefícios [Unique Benefits Information System, Jul/2012). SUIBE, Jul/2012).

It's important to point out that previous initiatives were based on information from the previous month or older, causing discontent by managers, who need up-to-date information.

Today, with the Customer Service Monitoring Center and its Rooms, employees from any organizational level may assess updated information and act on it, allowing for continuous work process improvement.

Interaction with society has been valued with the adoption of a survey that can be viewed, in the Monitoring Room, at all units, allowing corrective measures to be adopted.

Until September 2008, the period for granting Social Welfare benefits between the MERCOSUR countries was very long, since the documents were sent by means of paper forms via conventional mail. For this reason, there was no automated control of the documentation sent or received, which prejudiced efficiency and compromised security, principally in regard of control and monitoring of the exchange of information, causing harm to those covered and generating high costs of managing the process.

This new service model has guaranteed beneficiaries effective exercise of their right to request benefits administered by the INSS. Available through the 135 Switchboard and Internet, programmed services is a public facility that provides individual and effective service, has improved the quality of service, promoted global work planning in social welfare agencies and ensured broad respect for the rights of citizens as clients, serving as a model of good management of public services.

This programme has rapidly developed and currently benefits more than 11 million poor households (estimated to include 47 million people), providing them with a social security network by means of direct transfers. Families fulfilling the conditions receive family income support and must observe the conditions laid down relating to human development in return. For example, they undertake to send their children to school and undergo various types of vaccinations.