The EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) of Peru is a critical actor with regard to the COVID-19 pandemic, as it watches over the well-being of nearly 12 million insured persons. The information produced by the recently created Business Intelligence and Data Analytics Unit (Unidad de Inteligencia y Análisis de Datos – UIAD) has underpinned the strategic, tactical and operational decisions of EsSalud’s senior management and other entities, as well as other aspects of the institutional response to the health emergency.

In response to the COVID-19 pandemic and the requirements of the services responsible for providing care during said pandemic, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) implemented a data governance strategy designed to provide key areas with valuable information on aspects such as health, staff management, training and the monitoring of materials and supplies The aim is to facilitate decision-making through a single information source.

In March 2020, the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) consolidated an innovative automated tool for tracking the spread of the COVID-19 pandemic among the population and the relevant care provided in the CCSS’s health establishments.

Intelligent health analytics solutions were developed for the clinical and administrative management of services, with timely, high-quality information in means accessible by decision-makers, thereby boosting the effectiveness of the management of the pandemic and other pathologies.