“CCSS 2041: Looking to the Future” (CCSS 2041: “Una Mirada al Futuro”) is a prospective document put together by the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) to support decision-making and act as a reference for strategic, tactical and operational planning. The document explores potential future scenarios in order to anticipate, adapt to and influence changes in the environment and the needs of the population.

The National Registry of Social Security Organizations (Registro Nacional de Obras Sociales – RNOS) and the National Registry of Health Insurance Funds (Registro Nacional de Entidades de Medicina Prepaga – RNEMP) of Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) are responsible for receiving, analysing and ensuring compliance with all regulatory requirements in force for the registration, modification and update of social security organizations and health insurance funds in Argentina, and for keeping their documen

Panama’s Social Insurance Fund (Caja de Seguro Social – CSS) has launched a course on “Social security for all” and has made it available to the entire population of Panama.

The “Social security for all” (Seguridad social para todos) course is aimed at the institution’s employees and is in fact part of the induction process for new employees. However, everyone should understand social security because social security is a human right. Consequently, the institution’s challenge is to provide everyone with this knowledge.

The Single Reimbursement System (Sistema Único de Reintegros – SUR) was created in 2012 with the introduction of Resolution 1200/201. It aimed to handle requests from health-related social security organizations efficiently and in a timely manner, partially compensating the payment of benefits with high economic impact or that cover chronic diseases.

As part of its administrative collaboration and service digitalization strategy, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non‑salariés – CASNOS) has launched a web portal for issuing certificates of non-affiliation. This portal manages and facilitates the resolution of problems related to this procedure by providing reliable data and ensuring that applicants can quickly authenticate certificates and track the process online, as well as self-generate certificates and summary reports.

In Kenya, there are several options for post-retirement medical coverage, including private insurance plans and schemes offered by the government. The National Hospital Insurance Fund (NHIF) is one such government-run scheme that provides coverage for medical expenses for individuals who are retired and receiving a pension. Additionally, there are private health insurance companies that offer plans for retirees.

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

During COVID-19, many members’ livelihood of the National Social Security Fund (NSSF or hereafter the Fund) of Uganda was disrupted, and Government expedite the amendment of the NSSF Act to allow the savers access 20 per cent of their saving if they reach 45 years and have saved for over ten years. This new benefit was termed Mid-Term Access.

To receive this benefit 112,000 members were eligible for the calendar year 2022
(January–December). This was going to be an uphill task given that the Fund previously paid approximately 20,000 members annually.

In Chile, over 300,000 people currently work as deliverers for digital platforms, known as deliverys or riders. This new way of working poses new challenges related to the protection of this group of workers, as they generally operate in precarious conditions and the level of occupational risk they are exposed to is quite high.

Safe and healthy work environments (Entornos laborales seguros y saludables – ELSSA) is a free, voluntary and non-punitive programme from the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) that aims to foster three-way coordination and participation between companies, workers and the IMSS. It looks to implement strategies and actions to improve the health, safety and wellbeing of workers in workplaces, while at the same time promoting productivity and quality.

South Sudan Pensions Fund (SSPF) is in the process of receiving the contributions from Khartoum for all the pensioners who worked in Sudan before South Sudan was given autonomy in 2005, and subsequently, became independent in 2011. This is in line with the Comprehensive Peace Agreement and South Sudan Pensions Fund Act, 2012.

South Sudan, as sovereign nation, has the Constitution and Pension Fund Act, 2012 mandate to follow up and ensure the contributions for the civil servants who worked in Sudan before independence was transferred to South Sudan.

In order to sustain a sufficient and independent social security programme, the National Social Security Fund for the Non-Salaried Workers (Caisse nationale de sécurité sociale des non-salariés – CASNOS, hereafter the Fund) from Algeria has always been faced with the everlasting challenge of maintaining a positive balance, in the present and the future, between its expenses and its main income from contribution collection.

Uruguay’s Social Insurance Bank (Banco de Previsión Social – BPS) manages the National System of Labour Certification, (Sistema Nacional de Certificación Laboral – SNCL), which centralizes the register of medical leave certificates for active workers for social security purposes.

With a view to increasing social security coverage among non-salaried workers and ensuring contributor loyalty, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non-salariés – CASNOS) launched a portal centred on a workflow of human interaction, digital processes and technology.

The JUPEMA Entrepreneurship (JUPEMA Emprende) programme is a service provided by Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA). It was started at the end of 2022, with the philosophy of providing resources for entrepreneurship training and consultation to our members. Its aim is to improve the intellectual, emotional and material skills of participants, positively impacting their quality of life on the basis of the principles and values of the social and solidarity economy.

In Argentina, joint trade union–employer agreements (Convenios de Corresponsabilidad Gremial – CCG) encourage the formalization of employment relationships, primarily in rural areas. They are agreements between workers’ representative bodies with trade union status and employers, which aim to facilitate social security access for workers and their families.

In 2022, Morocco’s CDG Prévoyance signed an agreement with the State to manage the Tayssir Programme, one of the country’s most important welfare programmes, dedicated to reducing the rate of school drop-outs among the most vulnerable segments of the population.

The law passed in February 2022 defined how to proceed in the event of a major mutual fund closing for reasons of non-viability, establishing incorporation criteria for members and employees within a new structure. In accordance with the legislative criteria, the Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista) was one of the institutions included in this process.

The Brazilian social security works as a system that guarantees income for workers and their families in case of illness, accident, imprisonment, pregnancy, death, or advanced age. In turn, it is composed by three programmes: the General Programme (RGPS)[1], the Specific Programme (RPPS)[2], and the Complementary Pension Programme (RPC)[3]. The latter is individual while the first two are public.

After a legislative change, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) took over from 1 July 2021 a government programme for families in Poland called Dobry start (Good start) 300plus, aimed at parents of children attending school.

Since its first appearance in October 2021, Brazilians have managed to get faster responses from the government’s social security institute. A new automation tool has been responsible for more than 2.5 million of automatic actions at Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social − INSS).

The Brazilian General Social Security Programme is responsible for the payment of approximately 38 million benefits monthly, reaching the amount of 11.4 billion US dollars (USD) – 58 billion Brazilian real (BRL) – paid monthly. The operation is controlled by the Brazilian National Social Security Institute (Instituto Nacional do Seguro Social – INSS), and the management of systems is carried out by DATAPREV - Social Security Information and Technology Enterprise (DATAPREV - Empresa de Tecnologia e Informações da Previdência Social).

Well-being is at the heart of Colombia’s COMPENSAR - Family Allowances Fund (COMPENSAR - Caja de Compensación Familiar). This has been a process of evolution, complemented by Amartya Sen’s theory that “you can understand a person’s well-being by analysing the quality of their life, which can be considered as a set of interrelated “functionings”, consisting of states and actions”.

The project, “Care plan management for psychological illnesses following accidents” (Steuerung des Heilverfahrens bei psychischen Erkrankungen nach Unfällen), involves three components: the extension of case management to cover psychological disorders, the development of an e-learning seminar to train case workers, and the development and evaluation of a diagnostic algorithm. This comprehensive approach aims to bring about an overall improvement in the quality of care for patients who develop psychological disorders following a work accident.

As part of the process of becoming a flexible and digital organization, COLSUBSIDIO - Colombian Family Allowances Fund (COLSUBSIDIO - Caja Colombiana de Subsidio Familiar) implemented the digitalization of the social housing acquisition process, thereby improving the experience of beneficiaries and optimizing the time spent on the various stages. This is a strategy that contributes to reducing the carbon footprint by avoiding travel and using less paper.

The solution implemented by the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) in the form of digitisation of files is a key element in the era of universal access to documentation in electronic form. This ensures an efficient and comprehensive support for ZUS customers as well as priority task performance by employees. In view of the experience gained so far and based on the high results of digitisation, ZUS plans to extend the process further to other areas of activity.

INSSJUD is a system that sends automated communications between the assessment units of Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social – INSS) and the federal and state courts. It enables rulings on social security entitlements to be executed with no manual input from an INSS official, using only the data submitted to PREVJUD, the social security information and automation service (Serviço de Informação e Automação Previdenciário), through which the judiciary sends information to the INSS.

The outbreak of the COVID-19 pandemic was an abrupt disruption that caused loss of lives, fear, uncertainty, and anxiety on how to manage the health, social and economic effects. Several of our members ended up needing specialised treatment from private medical facilities. Being unprecedented, insurance companies had limitations on coverage since this was a pandemic. This meant that members had to resort to out-of-pocket payment to cover the enormous medical bills.

Since 2020, Costa Rica’s economy has been seriously affected by the COVID-19 pandemic, with the resultant drop in household income generating other financial needs. For this reason, the Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) has developed a credit line to purchase debts at very favourable conditions.

The Pandemic Unemployment Payment (PUP) scheme operated by the Department of Social Protection (DSP) of Ireland provides an income support payment to people who had to remove themselves from work due to restrictions imposed in response to COVID-19. The scheme was designed over a weekend and available within days to support a large portion of the Irish labour force. Within weeks some 600,000 people representing around 25 per cent of the workforce were in receipt of the payment.

Since the crisis started at the beginning of 2020, businesses have been experiencing lower activity levels. The hope of a quick recovery leads them to try, as much as they can, to keep on their employees, favouring part-time work and temporary lay-offs over letting people go entirely.

Inadequate minimum old-age pensions and insufficient social security contributions were the challenges that the Social Security Fund (SSF, hereafter the Fund) of Libya had to overcome by consulting the Libyan Centre for Research and Actuarial Studies, which resulted in an increase in the contributions rate from 15 per cent to 20.5 per cent, thus enabling the Fund to raise the minimum old-age pension by 100 per cent.

One-off assistance grant, between 27 and 17 euros (EUR) per place and per day, paid to nurseries which had to close during lockdown as a result of the COVID-19 pandemic.

Since 2020, the unfavourable economic context and its negative social impacts have led Madagascar’s National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNaPS) to provide social protection in the form of a one-off, non-refundable cash grant to its pensioners and annuitants, as well as to its unemployed members.

The pace of development of the COVID-19 pandemic and its impact on social and economic life took everyone by surprise. Lockdown of entire sectors of the economy and restrictions in everyday functions caused serious disruptions of economic processes and had a significant impact on the condition of many enterprises and the labour market situation. To minimise the negative impact of the pandemic on the economy, the government introduced the aid programme known as the Anti-Crisis Shield (ACS).

Immediately after the outbreak of the COVID-19 pandemic, subsequent lockdown and the closure of nurseries in March 2020, the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) decided to create an exceptional support benefit for the nursery sector, in the face of the sudden lack of attendance, and thus, of income. The objective was to ensure the sustainability of the settings and prevent the lasting closure of childcare capacity as a result of the fall in activity during the pandemic.

The labour market has been hard hit by the coronavirus crisis. In 2020, Belgium’s National Employment Office (Office national de l’emploi – ONEM) compensated some 2.3 million people, that is, one in every three workers. It also provided support to two in every three employers, some 70 per cent more than usual. Many workers found themselves temporarily unemployed for the first time and needing to make recourse to unemployment benefits.

In response to the major socio-economic impact of the COVID-19 crisis and France’s lockdown of 17 March 2020, the General Assembly of the Council for the Social Protection of Self-Employed Workers (Conseil de la protection sociale des travailleurs indépendants – CPSTI) decided, on 2 April 2020, to put the financial reserves of the Compulsory Supplementary Old-Age Pension for the Self-Employed (Retraite complémentaire vieillesse obligatoire des indépendants – RCI) to unprecedented use in establishing its special RCI CPSTI COVID-19 aid.

During the pandemic, the Government of Brunei Darussalam introduced measures to address the impact of COVID-19 in the country. This was carried out with a “Whole of Nation Approach” – United in addressing the impact and challenges arising from the spread of COVID-19 in Brunei Darussalam. The steps undertaken are focused on three main components, namely, maintaining the well-being of the public, protecting jobs, and providing support for individuals as well as supporting and assisting businesses.

The COVID-19 pandemic had a severe impact on South Africa’s economy and the livelihood of its citizens. Many South Africans lost their incomes as a result of the pandemic and subsequent lock-down regulations. In an effort to provide relief, South Africa introduced a special COVID-19 Social Relief of Distress grant (cSRD) to address income support gap and food insecurity.

The first case of COVID-19 in Fiji in March 2020 followed by the closing of its borders had widespread impact on the Fijian economy. The pandemic triggered one of the worst job crisis that Fiji has ever seen, bringing with it massive unemployment and pay reduction. Without a coherent national social security system and lack of government funds, government relied on Fiji National Provident Fund (FNPF) for assistance and as its reliable arm for cash distribution to affected workers.

The Motor Vehicle Accident Fund (MVAF, hereafter the Fund) of Botswana’s mandate is to promote road safety and compensate those affected by road traffic accidents in the form of benefits (medical and rehabilitation costs, funeral costs, loss on income, loss of support and other necessary social support services). The total benefits payable by the Fund are limited by 1 million Botswanan pulas (BWP).

Singapore’s Central Provident Fund Board (CPFB) is the Centre of Excellence for Citizen Disbursement (CD) in administering Government social transfer schemes to support Singaporeans in need with emphasis on customer centricity, operational efficiency and agility as core operating principles.

The project for the execution of the Auxílio Emergencial (Emergency aid), created by Law No. 13,982, of 2 April 2020, with the objective of guaranteeing minimum income to Brazilians in a vulnerable situation during the COVID-19 pandemic, allowed more than 100 million people to be assisted by public policy in a timely manner.

As of 2022, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) in El Salvador has 12 palliative care home support teams nationwide, four of which deal with the most complex cases. The teams are distributed across a variety of care networks.

Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) has a large proportion of beneficiaries over the age of 70 – nearly 3 million out of a total of 13.5 million. There is a need, therefore, for a specific strategy to provide care for them and offer them the best possible protection in combating the COVID-19 epidemic.

With the aim of providing the medical staff of Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with relevant information to help them tackle the SARS-CoV-2 (COVID-19) epidemic, a decision was made to draft operational prevention and care guides for patients infected with the virus and for other activities relating to care for beneficiaries in this context.

The General Organization for Social Insurance (GOSI) has proactively worked on avoiding any risks to business continuity, when the pandemic reached Saudi Arabia at the beginning of March 2020 and the government applied new restrictions regarding health matters. These factors affected GOSI’s operations and services and made business continuity more important than ever.

A number of effective measures have been implemented to ensure the services related to the pension and social insurance operations work as planned.

An electronic platform was created to serve the customers of the General Organization for Social Insurance (GOSI) of Saudi Arabia. The main benefit of the service is to facilitate the application process without the need to visit the branch in person. This was done by designing a detailed form for GOSI’s customers to submit their applications electronically.

In 2020, the Polish government introduced a new form of support for Polish families and the tourism industry due to the difficult economic situation caused by the COVID-19 epidemic. This was the Polish Tourist Voucher, a benefit of 500 złoty (PLN) for each child and an additional PLN 500 for a disabled child. The electronic voucher is intended to finance hotel services or tourist events in Poland.

Thanks to a concerted effort of the main actors in the Belgian health system, and with input from their partners, the Unit Audit Hospitals was able to answer important questions from responsible government actors about the impact of the subsequent waves of the COVID-19 pandemic.

Both the dispersion of patient load throughout the Belgian landscape, as well as the adherence to prioritisation guidelines, and the backlog caused by the additional care required for COVID-19 patients, were thoroughly analysed using integrated data coming from these different actors.

This good practice was submitted by the Public Pension Agency (PPA) that is now part of General Organization for Social Insurance (GOSI).

The Public Pension Agency (PPA) of Saudi Arabia is keen to ensure business continuity in cases of emergencies, disasters and sudden events that may occur at any time. A business impact analysis on key services was conducted, and a Business Continuity Programme was developed through the preparation of an enterprise-wide strategy, policy, plans, and agreements that would enable it to deal effectively with various crises and disasters.

In the context of the COVID-19 pandemic, the National Executive Office (Poder Ejecutivo Nacional – PEN) created, by Decree 310/2020, the Emergency Family Income (Ingreso Familiar de Emergencia − IFE), a non-contributory benefit of an exceptional nature. The recipients are households composed of casual workers, unemployed people, workers in private homes and those taxed under the regime for small taxpayers from the lowest categories.

With the outbreak of the COVID-19 pandemic in March 2020, and the lockdowns enforced to businesses and activities, almost 700,000 individuals who became unemployed by May 2020 were qualified to receive the unemployment benefit.

France has set up a public service for the financial intermediation of maintenance allowances managed by the Agency for the Recovery of Unpaid Alimonies (Agence de recouvrement et d’intermédiation des pensions alimentaires – ARIPA), also referred to as the “Public Service for maintenance allowances” (Service public des pensions alimentaires), which includes Family benefits funds (Caisses d’allocations familiales – CAF) and Agricultural social mutual funds (Caisses de mutualité sociale agricole – MSA).

This action consisted, during the period of lockdown due to the COVID-19 pandemic, in setting up, remotely, a communication strategy via digital technologies aimed at the IT specialists of the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF).

In order to help the employees of the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) cope with the various problems caused by the COVID-19 pandemic, measures were quickly put in place at the start of the health crisis and have been continually updated.

They were designed to assist employees in dealing with the various problems caused by the COVID-19 pandemic, including lockdown. They included counselling, support in the form of webinars and upbeat articles, and surveys to regularly assess employees’ psychological state.

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

The pandemic created significant social pressure in terms of access to pension and health services in Peru. Faced with this situation, 47 years after the creation of the National Pension System (Sistema Nacional de Pensiones – SNP), the Pension Standardization Office (Oficina de Normalización Previsional – ONP) has been pushing to change and improve regulations, in order to make the conditions more flexible and extend social security coverage.

The Secretariat for Social Security (Secretaría de Seguridad Social - MTEySS) presented the improvements introduced to Unemployment Insurance as good practice, in the context of the health emergency declared in Argentina due to the COVID-19 pandemic. These improvements include the extension of coverage and the increase in the money paid as Unemployment Insurance for its current beneficiaries, as well as the implementation of the remote processing of applications, to facilitate access for those who are unemployed and are eligible for the benefit.

Given the impact of the COVID-19 pandemic, Belgium’s federal crisis centre needed real-time information on its social and economic consequences for the population, particularly for vulnerable groups.

To this end, the Federal Public Service for Social Security (Service public fédéral Sécurité sociale – FPS), the FPS Employment, and the Public Planning Service (PPS) Social Integration, were requested to take an initiative to meet this monitoring need as soon as possible.

Expanding its services from assisting up to 1,200 jobseekers with employment injuries or illnesses annually in 2008, Social Security Organization (SOCSO) now delivers employment services to all categories of job seekers in Malaysia through the establishment of the MYFutureJobs National Employment Services, a framework similar to the Public Employment Services defined by the Organisation for Economic Co-operation and Development (OECD).

Chapter II of Law No.

Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) ensures that citizens can freely exercise their right to switch between social security organizations. This system has been in place since 1998.

In order to provide support and help to parents to occupy the days of their children during lockdown, the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) created in April 2020 a new free online offer called “My leisure centre at home” (Mon accueil de loisirs à la maison).

COVID-19 caused a crisis with economic and employment shocks, which led to increased unemployment and the self-employed shutting down businesses. With prolonged COVID-19 pandemic, there was an increase in the number of citizens (subscribers), who struggled to make payments on national pension premiums.

The National Pension Service (NPS) of the Republic of Korea made efforts to overcome the COVID-19 crisis by alleviating financial burden by temporarily waiving premium payments and payments of arrears.

In the context of the COVID-19 pandemic and the social isolation measures established by the National Executive Office (Poder Ejecutivo Nacional – PEN), Argentina’s National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) incorporated the Virtual Assistance system to handle applications remotely (Resolution 94/2020).

Chinese President Xi Jinping has called for acting on “fully implementing the policy of returning unemployment insurance contributions for job retention” and “extending unemployment insurance coverage, better safeguarding basic life of the unemployed, and ensuring every eligible unemployed people could be covered and receive benefits”.

Since early 2020, the COVID-19 pandemic challenged the world with a drastic situation. It had many impacts on different areas such as social protection plans and social security organizations due to vast unemployment, illness and death of the covered population. It urged the authorities to take measures toward protecting the covered population and the staff in a more comprehensive way.

In early 2020 with the arrival of Covid pandemic and Ireland in lockdown, the DSP Dublin Regional Team had to consider how to innovate and develop new ways of providing services so as to ensure the Department remained relevant and could continue to deliver services for employers and jobseekers. This resulted in a rapid move to providing new digital services online.

The Medical Board of the Social Security Organization (SOCSO) is a group of medical professionals that is responsible for performing impairment evaluation and determining the social security benefits due to employment injury or invalidity filed by Malaysian employees (insured persons) with SOCSO.

The Family Benefit Funds (Caisses dallocations familiales – CAF) offer the possibility to carry out most of their procedures in digital format. Aware that the access to online administrative procedures is uneven depending on the audience, the CAF has implemented various actions to promote the digital inclusion of people.

Ningxia Hui Autonomous Region is located in the northwest of China, adjacent to Shaanxi Province, Inner Mongolia Autonomous Region and Gansu Province. Established on25 October 1958, it is one of the five minority autonomous regions in China. It covers an area of 66,400 square kilometres and has a permanent population of 7.2 million.

The pandemic, which began in 2019 with the spread of the infectious disease caused by the coronavirus (COVID-19) has proved a challenge for all the social security institutions in the world. The pandemic has required the establishment of social protection mechanisms for the whole population, particularly the most vulnerable groups – older adults, people with chronic diseases, etc.

During the current COVID-19 pandemic, the whole country’s government mechanism is mobilised to manage the impact of the pandemic. The Social Security Organization (SOCSO) of Malaysia plays its role in the social security and provides economic stimulus for the country.

The electronic personal loan allocation system is a programme designed to improve access, transparency and fairness in how this benefit is granted. It replaced the conventional system that was based on the delivery of supervised application forms to trade union organisations for distribution among workers.

In response to COVID-19 pandemic, the Social Security Corporation (SSC) of Jordan launched the Sustainability Programme (Istidama) in accordance with the Defence Law, issued by the government in 2020, represented by a package of procedures, aimed at securing workers in the activities and sectors most affected; providing temporary income that enables them to meet their living requirements because of the decrease in their wages.

In applying the guidelines established by their respective Boards, the Social Security Fund (Caisse de sécurité sociale – CSS) and the Social Insurance Institute for Old-Age Pensions in Senegal (Institution de prévoyance retraite du Sénégal – IPRES) are engaged in an institutional alignment process and have implemented a unique information system. The latter has made it possible to have a single database and a single working tool in order to optimize certain processes they share, such as registration, declaration and collection of contributions.

In the wake of the declaration by the World Health Organization (WHO) of a new coronavirus disease (COVID-19) global pandemic, the Social Security Board (SSB) in Anguilla (population 15,000) was mandated by the Government of Anguilla to provide new avenues of support, e.g. direct unemployment/underemployment benefits to a large number of customers − with administrative efficiency, a high level of service, and in a manner that was safe to both its employees and customers, in accordance with the Centre for Disease Control (CDC) social distancing protocol.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

The COVID-19 pandemic was one of the largest threats to small- and medium-sized enterprises (SMEs). The lockdown was about to force employers to terminate their employees because of the inability to pay their wages. The General Organization for Social Insurance (GOSI) of Saudi Arabia was quick and agile in submitting to the legislators a recommendation by which employers are not required to pay wages of employees, employees can keep their jobs and the unemployment insurance (SANED) would compensate those employees.

The Yuyaq, Casa del Pensionista is a support programme that contributes to the healthy, productive and dignified ageing of older people at the national level; it is focused on pensioners and run by the Pension Standardization Office (Oficina de Normalización Previsional – ONP) of Peru. The programme is based on five strategies:

Health is a fundamental right in Colombia. However, there are certain segments of the population that because they live in geographically remote regions, have difficulties accessing health services in areas such as prevention, treatment and sourcing quality medicines. In general, the country’s health and medicine-dispensation services are located in the municipal capitals, which can be hard for rural dwellers to reach.

Workers Compensation Fund (WCF) of the United Republic of Tanzania was established in July 2015 to provide reliable and efficient workers compensation services that mitigate
socio-economic impact of occupational injuries. As a new social security institution, it operated under manual systems, which triggered delays in employers’ registration, contribution receipting, file retrieval, claims notification and claims payment.

WCF began to automate its processes to:

According to Stanislaw Jerzy Lec, “Youth is the gift of nature, but age is a work of art”.

The Law on Social Services establishes that the Agency for Sustainable and Operational Social Security (DOST), hereafter referred to as the Agency, provides home-based social services to elderly people living alone without close relatives and legal representatives. Through home-based social services, social caretakers help elderlies with household routines, cleaning, grocery and medicine shopping, payments etc.

To help refugee families integrate and facilitate their access to services while breaking down cultural barriers, a series of videos, including testimonials, have been produced on pre-school childcare facilities, out-of-school facilities for schoolchildren, socio-cultural centres and parental support.

For more than 18 years, the COLSUBSIDIO - Colombian Family Allowances Fund (COLSUBSIDIO - Caja Colombiana de Subsidio Familiar) has been running educational and cultural programmes to support the comprehensive development of children and young people in rural and urban areas, helping to close social gaps.

In Mexico, the Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has gained in financial strength over the past 20 years. Its actuarial viability is currently projected up to 2082, assuming a real annual return on its reserves of 4 per cent.

The proper disposal of syringes and insulin needles is a matter that should be given thought in the field of public health. Among other reasons, it prevents the reuse of such materials, avoiding accidental pricks for family members and waste collection workers and helping to protect the environment.

Needles can cause injury. In addition, they carry bodily fluids.

Used needles can transmit infections and the human immunodeficiency virus (HIV), as well as Hepatitis B and C.

Sharps must be collected in waterproof, rigid and puncture-proof containers.

Over the past 20 years, Mexico’s Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has successfully managed to consolidate its actuarial viability. Currently, projections suggest the viability of ISSEG activities is ensured until 2082, if the organization achieves a 4 per cent real rate of return per annum on its reserve. If this return is 100 basis points lower (3 per cent real rate of return), viability is projected to the year 2055, a difference of 27 years.

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones) created a well-being model as part of its “value-added services” macro-process value chain. This model promotes a range of actions aimed at pensioners and beneficiaries of the Periodic Financial Benefits (Beneficios Económicos Periódicos – BEPS) programme, with a view to improving their well-being and quality of life. The model launched in 2019 with a portfolio of 12 products and programmes to be implemented.

The Colombian Pension Administrator (Administradora Colombiana de

In December 2018, the Supreme Court of Justice of the Nation (Suprema Corte de Justicia de la Nación – SCJN) of Mexico determined that it was unconstitutional for employers to not be required to register domestic workers (DWs) with the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS).

In recent years, Central Provident Fund Board (CPFB), Ministry of Manpower, Singapore, has focused its efforts on redefining its relationship with citizens – from one where citizens see us as just a public service provider, to one where we are regarded as their Trusted Partner.

The effect of climate change is already a measurable reality posing significant social, economic, and environmental risks globally. For a developing country like South Africa, the risks associated with climate change are exacerbated by high levels of poverty, inequality and unemployment. The World Bank’s Climate Risk Country Profile for South Africa (2021) states that climate change is expected to increase the risk and severity of water scarcity and drought across South Africa.

The Local Authorities Pension Trust (LAPT) actively seeks to create sustainable value through our business activities – for our customers, employees, shareholders and society. We have embraced sustainability as a value that motivates and inspires our business undertakings. It is owing to this reason that LAPT signed up to the United Nations (UN) Global Compact initiative, a call to companies to align strategies and operations with universal principles on human rights, labour, environment and anti-corruption, and take actions that advance societal goals.

Myanmar’s Social Security Board (SSB) has been struggling with its capacity shortage and unsatisfactory service to clients for a long time. As a result, the rate of increase in the number of insured is small if compared to neighbouring countries. Tracking only in the old ways leaves no room for development. SSB itself realizes some reforms should be implemented promptly to have some progress. The streamlining of the process for the Employment Injury Insurance (EII) is one of SSB’s administrative reforms.

In 2018, the Department of Social Services Education at Argentina’s Mutual Association for the Protection of the Family (Asociación Mutual de Protección Familiar – AMPF) began to develop a series of workshop materials with a view to arming psychologists and social work professionals with resources to deal with the issue of gender and raise awareness in this area.

Training materials for use in the workshops have been circulated to the AMPF’s various branches across Argentina.

In 2008, the French authorities created the legal status of “auto-entrepreneur” (small-scale sole trader) with a view to simplifying and promoting free enterprise within an ultra-streamlined fiscal and social security framework.

In Colombia, 47.9 per cent of workers are employed informally and almost half of them earn less than the minimum wage, which is an obstacle to them making social security contributions. The national government has focussed on the Orange Economy, in which workers in the creative industries generate income based on intellectual property. Incomes, however, are predominantly low and employment is occasional, making this a vulnerable sector.