Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2022
Award Year:
2023
Mexican Social Security Institute
,
Mexico
,
Americas

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

Topic:
Health
Disability
Governance and administration
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2022
Award Year:
2023
Social Insurance Bank
,
Uruguay
,
Americas

Uruguay’s Social Insurance Bank (Banco de Previsión Social – BPS) manages the National System of Labour Certification, (Sistema Nacional de Certificación Laboral – SNCL), which centralizes the register of medical leave certificates for active workers for social security purposes.

Topic:
Health
Disability
Occupational accidents and diseases
Governance and administration
Information and communication technology
Extension of coverage
Service quality
Social policies & programmes
Error, evasion and fraud
Implementation year:
2020
Award Year:
2022
Ministry of Labour and Social Affairs
,
Czechia
,
Europe

With effect from 1 January 2020, the Czech legal order stipulated the obligation to issue sickness certificates in electronic form only. The arrangement became effective in 2019, so the implementation of the project was without any transition period.

Topic:
Health
Disability
Governance and administration
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2022
Ministry for Social Policy and Children's Rights
,
Malta
,
Europe

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

Topic:
Disability
Family benefits
Employment
Information and communication technology
Service quality
Social policies & programmes
Implementation year:
2020
Award Year:
2023
Superintendency of Health Services
,
Argentina
,
Americas

Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) ensures that citizens can freely exercise their right to switch between social security organizations. This system has been in place since 1998.

Topic:
Health
Disability
Service quality
Social policies & programmes
Error, evasion and fraud
Digital economy
Implementation year:
2019
Award Year:
2020
COLSUBSIDIO - Colombian Family Allowances Fund
,
Colombia
,
Americas

COLSUBSIDIO - Colombian Family Allowances Fund (Caja Colombiana de Subsidio Familiar) designs and develops its programmes with a focus on inclusion, ensuring that everybody has the same opportunities regardless of age, gender, race, religion or disability.

Topic:
Disability
Family benefits
Implementation year:
2018
Award Year:
2023
Mutual for Safety CChC
,
Chile
,
Americas

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC) has formed a multidisciplinary team to develop and implement a care model for its patients with sequelae. Tailored to the needs of chronically ill patients, the model allows appropriate monitoring of related risks with a view to preventing bio-psychosocial complications that can affect how such patients maintain their residual capacity in the long term.

Topic:
Health
Disability
Occupational accidents and diseases
Social assistance
Implementation year:
2018
Award Year:
2019
Federation of Administrative Bodies of Spanish Social Security
,
Spain
,
Europe

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is a social security management body responsible for managing and administering certain financial benefits in the Spanish social security system, including medical checks related to temporary incapacity (TI) benefit.

From 2012 to 2018 there was a considerable increase in all TI indicators (incidence, prevalence and average duration).

Topic:
Disability
Information and communication technology
Error, evasion and fraud
Implementation year:
2018
Award Year:
2023
National Social Security Institute
,
Brazil
,
Americas

A worldwide epidemic of chronic kidney disease (CKD) is associated with cases among agricultural workers, and others performing manual labour, especially in Central America, known as CKD of unknown cause (CDKu). The objective of this study was to verify prevalence of rural/city workers with CKD and associated factors.

Topic:
Disability
Occupational accidents and diseases
Prevention of occupational risks
Implementation year:
2017
Award Year:
2020
EsSalud - Social Health Insurance Institute
,
Peru
,
Americas

In Peru, 10.4 per cent of the population has a disability. It is estimated that only 33 per cent of persons with disabilities of working age participate in the labour market, given that educational level and job training are key factors for access to employment. With this in mind, the EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) of Peru established the Vocational Rehabilitation Centres (Centros de Rehabilitación Profesional – CERPS) for persons with disabilities over 14 years of age.

Topic:
Disability
Family benefits
Workplace health promotion
Prevention of occupational risks
Return to work
Service quality
Social policies & programmes
Shocks & extreme events
Implementation year:
2017
Award Year:
2020
National Social Security Institute
,
Brazil
,
Americas

The National Social Security Institute (INSS) is the body responsible for granting and maintaining social security benefits in Brazil. One of the main challenges for the INSS is to provide the conditions for workers who exhibit consolidated after-effects from illness or an accident to be able to return to the job market, so that they can support themselves without relying on the social security system.

The strategy described in this account consisted of identifying a quadriplegic worker, but who had the possibility of returning to work.

Topic:
Disability
Return to work
Implementation year:
2017
Award Year:
2020
National Social Security Authority
,
Zimbabwe
,
Africa

The provision of modern decent housing to grossly injured workers is part of the broader basic human rights identified by the United Nations Human Rights Council and ratified by many other African countries, Zimbabwe included. This is supposed to be part of a broader benefits planning framework strategy that can assist the National Social Security Authority (NSSA) to address the benefits issue relating to the resettlement of grossly injured workers.

Topic:
Disability
Service quality
Implementation year:
2016
Award Year:
2023
Employment and Social Development Canada
,
Canada
,
Americas

The Canada Pension Plan Service Improvement Strategy (CPP SIS), developed by the Employment and Social Development Canada (ESDC), was successfully concluded in 2022. The six-year strategy was designed to address service delivery challenges brought on by the increasing number of clients and evolving client expectations of government services.

Topic:
Disability
Investment
Service quality
Implementation year:
2016
Award Year:
2023
National Social Security Institute
,
Brazil
,
Americas

Vocational Rehabilitation (VR), called job accommodation, is a programme of the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil, which aims the reintegration of workers with disability in compatible activities.

Topic:
Disability
Return to work
Information and communication technology
Implementation year:
2016
Award Year:
2021
Social Security Organisation
,
Malaysia
,
Asia and Pacific

Industrial and commuting accidents in Malaysia continue to be a burden to the working population, most especially road accidents related to their occupations. Prompt treatment of the injuries is of the essence to ensure better clinical prognosis and outcome, reduction of disability and continued employability of the contributors. However, in several cases the provision of the surgical implants during acute treatment maybe prolonged due to financial hurdles or processing delays when claiming from the social security organization.

Topic:
Disability
Return to work
Information and communication technology
Implementation year:
2015
Award Year:
2015
Mexican Social Security Institute
,
Mexico
,
Americas

On the grounds of the amendment of the Mexican Social Security Law of 1995, we discerned the need to implement a new actuarial model to valuate the financial situation of the Disability and Life Insurance (seguro de invalidez y vida (SIV)), according to the radical change in the pension scheme. Therefrom, we adjusted the existing actuarial models; however, eventually, the need and challenge of reconsidering the model arose in order to have a model that covered the changes taking place during the terms of the pension scheme.

Topic:
Disability
Actuarial
Implementation year:
2012
Award Year:
2013
Social Security Institution
,
Türkiye
,
Europe

Therefore it was decided to sign contracts with the public health-care providers, including custom-made orthesis-prosthesis production centres, and on 27 November 2012 the contract was formally announced on the SSI's web site. Before the announcement, the draft contracts were discussed in workshops with representatives from the orthesis-prosthesis production centres. The information system was updated with the requirements for these contracts.

Topic:
Health
Disability
Governance and administration
Implementation year:
2011
Award Year:
2012
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

The state institute of the ISSSTE in Campeche offers equine therapy as a complementary therapy to traditional techniques in the rehabilitation of a large number of chronic and subacute diseases, including physical disabilities such as cerebral palsy, spinal cord injuries, stroke, multiple sclerosis, as well as psychiatric or psychological disorders such as autism, emotional and cognitive problems, to name but a few.

Topic:
Health
Disability
Extension of coverage
Implementation year:
2010
Award Year:
2013

Until recently structural and functional-oriented therapy approaches were the main ones to figure among the established procedures for medical rehabilitation. Occupational and activity-oriented treatment approaches had previously been under-represented.

Topic:
Health
Disability
Occupational accidents and diseases
Service quality
Implementation year:
2010
Award Year:
2012
Social Security Corporation
,
Jordan
,
Asia and Pacific

As retirees with low retirement pensions represent the majority of the total number of retirees, the main objective was to extend the umbrella of social security to ensure a decent life for all retirees with an annual pension increase capped at 20 Jordanian dinars (JOD). The limit on the pension increase is endorsed to reduce the gap between high and low retirement pensions.

Topic:
Old-age pensions
Disability
Service quality
Implementation year:
2009
Award Year:
2012
General Organization for Social Insurance
,
Saudi Arabia
,
Asia and Pacific

The schedule provides a transparent, consistent and objective method of assessment providing certainty for workers and others as to the level of permanent impairment. The schedule contains the fundamental principles of ratings based on evidence-based medical and scientific literature and reviewing and incorporating different national and international rating systems.

Topic:
Disability
Service quality
Implementation year:
2009
Award Year:
2012
National Social Security Institute
,
Brazil
,
Americas

In the past, these evaluations were strictly medical and considered only biological aspects. The current model is based on a joint social and medical expert evaluation from a bio-psycho-social perspective, which recognizes existing barriers, as well as performance limitations and restrictions for persons with disabilities.

Currently, 1,972,585 people with disabilities receive benefits in Brazil (Source: SUIBE, Sistema Único de Informações de Benefícios [Unique Benefits Information System, Jul/2012). SUIBE, Jul/2012).

Topic:
Disability
Extension of coverage
Implementation year:
2009
Award Year:
2013
Mutual Accident Insurance Association
,
Spain
,
Europe

Modern data mining techniques were used to identify the most significant predictors of the duration of temporary incapacity for the most common contingencies (identificando los principales factores pronósticos en cuanto a la duración de la incapacidad temporal por contingencias comunes (ITCC)). Graduated scales of Risk of Temporary Incapacity (RTI) were developed for the ten diseases most frequently causing long-term ITCC.

Topic:
Health
Disability
Governance and administration
Implementation year:
2008
Award Year:
2023
Mutual for Safety CChC
,
Chile
,
Americas

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC), in its role as administrator of Law No. 16,744 on work accidents and occupational diseases, has for more than 15 years had a process in place to promote and facilitate workers’ return to work. It has helped to generate rehabilitation processes through its holistic approach to health, with a focus on providing social protection and social security coverage to Chile’s workforce.

Topic:
Health
Disability
Employment
Occupational accidents and diseases
Return to work
Service quality
Social assistance
Mutual benefit societies
Implementation year:
2008
Award Year:
2009
Mutual Association for the Protection of the Family
,
Argentina
,
Americas

A functional disorder is defined as adaptation to the needs of the environment and the abilities or competencies required responding to such needs, which define the ability of the individual to function. A pathology modifies the interaction of the individual with his or her environment.

Topic:
Old-age pensions
Disability
Implementation year:
2008
Award Year:
2009
Social Security Administration
,
United States of America
,
Americas

On average, an initial application takes an average of two to three months for a decision. SSA has an obligation to provide benefits quickly to individuals whose medical conditions clearly meet our disability standards.

Topic:
Disability
Information and communication technology
Implementation year:
2007
Award Year:
2009
Social Security Administration
,
United States of America
,
Americas

The portal is based on the concept of accessibility best practices, which are standardized interpretations of accessibility regulations with recommended enterprise approaches to implementation. The best practices demystify the complex world of accessibility regulations by providing proven solutions, methods, and testing approaches that span the entire development life cycle, assuring consistent accessible outcomes.

The Accessibility Best Practices Portal provides the following advantages:

Topic:
Disability
Information and communication technology
Implementation year:
2003
Award Year:
2008
Suva
,
Switzerland
,
Europe

The core element of the new concept is the prompt and comprehensive care of accident victims in complex cases. In the case of specific disabilities and in particular, subjective circumstances, Suva initiates the proactive care of accident victims immediately after the event. In addition to medical requirements, this intensive support is also intended to protect the insuree's job, and to extend to the coordination of claims against other insurance companies. Within the legal limits imposed upon its services, Suva wishes to ensure that even difficult cases do not become a problem.

Topic:
Disability
Governance and administration
Implementation year:
2003
Award Year:
2008
German Social Accident Insurance
,
Germany
,
Europe

Integrating individuals with health impairments into working life results in a win-win situation for all parties involved, anywhere in the world: from the disabled individuals themselves, through businesses and external service providers, to the insurance institutions. People who are unable to participate in working life find that their quality of life is seriously impaired, and are also forced to live at others' expense. Conversely, as employees they contribute towards the wealth of society as a whole.

Topic:
Disability
Implementation year:
1980
Award Year:
2013
Public Employment Service
,
Sweden
,
Europe

The Public Employment Service (Arbetsförmedlingen (PES)) first makes an assessment to establish whether the jobseeker has a reduced working capacity and also to examine whether the impairment can be compensated fully or partially with other support. A work analysis is carried out based on knowledge of the conditions and functional impairment of the jobseeker and the information which is obtained at the workplace. A WS may be provided for a maximum of four years. The support may be extended under certain circumstances.

Topic:
Disability
Employment policies
Award Year:
2010
National Social Insurance Institute
,
Italy
,
Europe

The main benefit for the interested user is to solve his INPS problem with a simple call or email without moving from home.

Another challenge was to offer INPS disabled personnel an opportunity for professional and skills growth and to further develop their experience and sensitivity to disability problems by involving them in the project activities.

Topic:
Disability
Governance and administration
Implementation year:
2023
Award Year:
2024
National Family Allowances Fund
,
France
,
Europe

To help disabled people to be more independent, the way the Disabled Adult Allowance (Allocation aux adultes handicapés – AAH) is calculated was changed on 1 October 2023. We produced a video to offer support to those who receive the allowance. The communication methods used have been adapted to the target audience; as some recipients have hearing impairments, this video has been dubbed in French sign language (langue des signes française – LSF).

Topic:
Disability
Family benefits
Extension of coverage
Communication
Customer-centric
Implementation year:
2022
Award Year:
2023
Mexican Social Security Institute
,
Mexico
,
Americas

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

Topic:
Health
Disability
Governance and administration
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2022
Award Year:
2023
Social Insurance Bank
,
Uruguay
,
Americas

Uruguay’s Social Insurance Bank (Banco de Previsión Social – BPS) manages the National System of Labour Certification, (Sistema Nacional de Certificación Laboral – SNCL), which centralizes the register of medical leave certificates for active workers for social security purposes.

Topic:
Health
Disability
Occupational accidents and diseases
Governance and administration
Information and communication technology
Extension of coverage
Service quality
Social policies & programmes
Error, evasion and fraud
Implementation year:
2020
Award Year:
2022
Ministry of Labour and Social Affairs
,
Czechia
,
Europe

With effect from 1 January 2020, the Czech legal order stipulated the obligation to issue sickness certificates in electronic form only. The arrangement became effective in 2019, so the implementation of the project was without any transition period.

Topic:
Health
Disability
Governance and administration
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2022
Ministry for Social Policy and Children's Rights
,
Malta
,
Europe

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

Topic:
Disability
Family benefits
Employment
Information and communication technology
Service quality
Social policies & programmes
Implementation year:
2020
Award Year:
2023
Superintendency of Health Services
,
Argentina
,
Americas

Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) ensures that citizens can freely exercise their right to switch between social security organizations. This system has been in place since 1998.

Topic:
Health
Disability
Service quality
Social policies & programmes
Error, evasion and fraud
Digital economy
Implementation year:
2019
Award Year:
2024
State Social Protection Fund under the Ministry of Labour and Social Protection of the Population of the Republic of Azerbaijan
,
Azerbaijan
,
Europe

In 2019, the State Social Protection Fund of under the Ministry of Labour and Social Protection of the Republic of Azerbaijan (SSPF) introduced the unique artificial intelligence (AI) driven proactive assignment mechanism for the assignment of social benefits. This self-starting assignment system is a modern approach to delivering a social service that uses big data and technology to identify and reach out to eligible individuals and assign social benefits from a single center to families without them having to visit any institution.

Topic:
Disability
Family benefits
Old-age pensions
Governance and administration
Human resource management
Information and communication technology
Extension of coverage
Communication
Service quality
Social assistance
Social policies & programmes
Error, evasion and fraud
Implementation year:
2019
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST)
,
Azerbaijan
,
Europe

The Proactive Disability Payments Mechanism of the Agency for Sustainable and Operational Social Security (DOST) of Azerbaijan simplifies the rights of disabled citizens by eliminating the need for explicit requests and paper-based documentation. The mechanism automatically identifies disabled citizens’ entitlement, verifies their information, and, if eligible, calculates and assigns the relevant social benefit or pension. This approach ensures a citizen-centric process, removing the requirement for citizens to initiate requests and simplifying access to vital services.

Topic:
Disability
Pensions
Coordination
Information and communication technology
Interoperability
Service quality
Automated processing
Customer-centric
Social assistance
Implementation year:
2019
Award Year:
2020
COLSUBSIDIO - Colombian Family Allowances Fund
,
Colombia
,
Americas

COLSUBSIDIO - Colombian Family Allowances Fund (Caja Colombiana de Subsidio Familiar) designs and develops its programmes with a focus on inclusion, ensuring that everybody has the same opportunities regardless of age, gender, race, religion or disability.

Topic:
Disability
Family benefits
Implementation year:
2018
Award Year:
2023
Mutual for Safety CChC
,
Chile
,
Americas

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC) has formed a multidisciplinary team to develop and implement a care model for its patients with sequelae. Tailored to the needs of chronically ill patients, the model allows appropriate monitoring of related risks with a view to preventing bio-psychosocial complications that can affect how such patients maintain their residual capacity in the long term.

Topic:
Health
Disability
Occupational accidents and diseases
Social assistance