Good Practices in Social Security

Database

Good Practices in Social Security

Database

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members.

Learn more about the ISSA Good Practices.

 

Implementation year:
2022
Social Security Fund
,
Senegal
,
Africa

The competition is aimed at rewarding the best initiatives and professional practices in the field of occupational safety and health (OSH) among students in vocational and technical training. This initiative of the Social Security Fund (Caisse de sécurité sociale – CSS) of Senegal is reserved for students and aimed at raising the awareness of future workers and employers, while also creating a dynamic of reflection and sharing in the field of OSH.

The works are evaluated by a jury according to criteria based on:

Topic:
Workplace health promotion
Prevention of occupational risks
Implementation year:
2022
National Commission of the Retirement Savings System
,
Mexico
,
Americas

As part of the process to develop the Retirement Savings System (SAR) for the benefit of working people, the general provisions to which Retirement Fund Administrators must adhere in relation to their outreach staff were modified in February 2022, creating the role of Pension Advisor. Their main objective will be to advise and manage procedures and services related to workers’ retirement savings accounts, in order to encourage account registration and promote voluntary savings.

Topic:
Old-age pensions
Service quality
Implementation year:
2022
Social Security Institute of Guatemala
,
Guatemala
,
Americas

Publishing open data is an important practice to strengthen citizens’ trust in their institutions. It facilitates access to information and creates the necessary conditions to improve the quality of public services. In this context, social security institutions must ensure the reliability of data and provide accessible spaces to generate value for the public while also guaranteeing the confidentiality of personal data.

Topic:
Actuarial
Information and communication technology
Communication
Service quality
Digital economy
Implementation year:
2022
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) aims to transform the Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) to put workers at the heart of decision-making.

Topic:
Old-age pensions
Investment
Implementation year:
2022
National Social Security Fund for Non-Salaried Workers
,
Algeria
,
Africa

In the pursuit of its paperless policy, the National Social Security Fund for the Non-Salaried Workers (Caisse nationale de la sécurité sociale des non-salariés – CASNOS) of Algeria re-engineered its electronic records management system using state-of-the-art technologies.

This new, modern, universal system has quickly become a cornerstone of digital transformation by interacting with all of the fund's legacy systems.

Topic:
Governance and administration
Human resource management
Information and communication technology
Communication
Service quality
Implementation year:
2022
National Insurance Board
,
Grenada
,
Americas

Recognizing the fact that the world is a global village, prioritizing our valued pensioners for whom we exist to serve and acknowledging the fact that they reside throughout the world, we aim to level the playing field for all. Coming out of COVID-19, its lockdown and limitation of access to several services the National Insurance Scheme (NIS) of the National Insurance Board (NIB) from Grenada has recognized the fact that this requirement can and will be difficult for people, especially if physical, medical, geographical, and other challenges exist.

Topic:
Old-age pensions
Information and communication technology
Service quality
Implementation year:
2022
Pension and Retirement Board of the National Teachers' Union
,
Costa Rica
,
Americas

Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) runs the Collective Capitalization System (Régimen de Capitalización Colectiva – RCC), exclusively for the education sector. To ensure the actuarial sustainability of the system, it invests the financial resources contributed by members in various alternative investments.

Topic:
Investment
Implementation year:
2022
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones), a specialized State financial institution linked to the Ministry of Work, is responsible for providing the entitlements and benefits established by the overall social security system.

Topic:
Old-age pensions
Communication
Implementation year:
2022
National Social Security Authority
,
Zimbabwe
,
Africa

The National Social Security Authority (NSSA) of Zimbabwe, hereafter referred as to the Authority, was using a manual system in the collection of contributions, registration, billing and submission of returns processes. There was no real time interface with clients, and this led to accumulation of backlogs in terms of capturing employer and employee data thus negatively impacting on data cleanliness levels.

Topic:
Information and communication technology
Extension of coverage
Communication
Contribution collection and compliance
Error, evasion and fraud
Digital economy
Implementation year:
2022
Local Authorities Pension Trust
,
Kenya
,
Africa

A brainchild developed after years of engagement with informal sector participants, Rukisha which in English translates to “Leap”, is a proprietary solution that is poised to revolutionize the social security sector driving penetration and more significantly enhancing compliance in the payment of contributions.

Topic:
Governance and administration
Information and communication technology
Contribution collection and compliance