How to increase the automatic processing of social security operations in order to improve general efficiency and, in particular, the self-service capabilities offered through e-Services? Join the Academy workshop and tap into the expertise of the ISSA and its member organizations.
ISSA Guidelines: Information and Communication Technology
Region: Open primarily to ISSA member organizations of Europe
Who can participate:
Senior managers, programme/project managers and senior experts from ISSA member organizations with responsibilities on information and communication technology (ICT) related functions.
What are the specific goals of this Academy workshop?
The specific goals of this workshop consist of identifying approaches to increase the automation of social security processes enabling a wider and more efficient adoption of e-Services. To this, the workshop will address experiences and solutions on key aspects such as: user identification and authentication, automatic enforcement of different kind of regulations (e.g. social security, data protection, etc.), and improving the availability, performance and quality of the ICT services.
These issues are addressed in the following ISSA Guidelines on Information and Communication Technology: Strategy and innovation prospective (guideline 3); Operationalizing social security functions through ICT (guideline 4); Managing service continuity (guideline 6); Service delivery (guidelines 10 to 15); Interoperability: interoperable systems, middleware-based platforms and shared resources (guidelines 21 to 26); and Data security and privacy (guidelines 27 to 33).
How to participate:
Your organization must have started to implement the ISSA Guidelines on Information and Communication Technology. To tailor the workshop to what you and your organization need, please submit a statement of purpose endorsed by your organization, using the online form provided by the ISSA.
How many can participate:
A member organization may send no more than two participants to a workshop. A workshop needs a minimum of 12 participants and will accommodate no more than 18 in order to have sufficient depth, diversity and time for exchange.
Why Academy workshops are different:
The content of the workshop is shaped by the challenges in the statements of purpose of the participants. The workshop will focus on learning and identifying options and alternative strategies by means of moderated exchanges as well as targeted inputs by a high-level ISSA accredited expert. As a concrete outcome of the workshop, participants will prepare a work plan outlining actions and steps for consideration upon their return to their institution.
ISSA Guidelines on Information and Communication Technology
The ISSA Guidelines on Information and Communication Technology are dedicated to the use of information and communication technology in social security institutions. As institutions turn to ICT, the goal is the development of solutions that enable them to accomplish their mission, providing high-quality services, satisfying stakeholders and improving efficiency of key processes. Moreover, the challenges resulting from social security's permanent evolution require a more intensive and sophisticated use of technology in the social security domain. It is however widely recognized that the complexities of ICT systems are increasing but do not always fulfil business results expectations. In addition, the quick evolution of products and their interrelationship can impact negatively on the stability of business processes. These Guidelines constitute a tool to tackle these issues.
The ISSA Academy
The ISSA Academy provides practical training and hands-on support for social security administrations. The ISSA Academy workshops are a key element of the member support offered by the ISSA Centre for Excellence in Social Security Administration.