E-learning: Information and Communication Technology

2 de mayo-10 de junio de 2022 | E-Campus of the ITC-ILO

E-learning: Information and Communication Technology

2 de mayo-10 de junio de 2022 | E-Campus of the ITC-ILO

Information and communication technology (ICT) enables efficient and effective social security administration, and is a critical factor for institutions to accomplish their mission. 

This course draws on international best-practice guidelines to explore approaches to strengthen implementation, reform and governance of the ICT aspects of social security systems.

This is one of seven ISSA Diploma training courses run in partnership with the ITC-ILO training institution, offered in an innovative e-learning format.

This specialized course enables you to join a virtual global network of social security practitioners flexibly and without the need to travel.

Training course: ISSA Guidelines on Information and Communication Technology

Training institution: International Training Centre of the International Labour Organization (ITC-ILO)

Training venue: E-Campus of the ITC-ILO

Training period: 2 May – 10 June 2022

Region: Open to all ISSA member institutions

Language: English


Information and communication technology is a crucial component of social security systems, contributing to their quality and performance. This course is designed to develop the capacities of social security professionals in the implementation, reform and governance of ICT for social security systems. The principal aim will be to build the knowledge required to develop concrete social security system solutions by using ICT. The focus will be on three main areas of the ISSA Guidelines on Information and Communication Technology: (1) Governance and management, (2) Key technologies and (3) Data governance and management.

Who can participate?

The training course is designed for social security professionals of ISSA member institutions. Participants should hold positions directly related to the design and implementation of social systems and should be interested in applying ICT to improve their system’s quality and performance.

Course learning materials and tuition will be offered online in English. The following requirements are therefore essential to participate in this course:

  • the ability to use and access a computer with internet
  • a working knowledge of English

How to apply for the training course

Please contact the ITC-ILO training institution to apply for this training course

Mr Charles Crevier
Programme Manager

Email: spgt@itcilo.org

Apply here

Applicants should complete the online form no later than 22 April 2022, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

Cost of participation

The cost of participating in this course is 915 euro. This is payable in advance by the participant’s sponsoring organization and covers tuition fees, support services and online training and training materials.

The diploma training programme

The ISSA Diploma programme offers high-level e-learning on the ISSA Guidelines for social security professionals.

The course consists of a number of online modules offered through the E-Campus online platform to be completed over a period of six weeks from 2 May to 10 June 2022, for an estimated 60 learning hours. The course is broken down into three phases.

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment
  • Real time learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on E-Campus
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a Diploma from the ISSA and the ITC-ILO.

This ISSA Diploma training course is also eligible for the ITC-ILO Diploma for Social Protection Managers.