ISSA Technical Seminar

Technical Seminar on Measures to Improve Client Satisfaction

11-12 de agosto de 2010 | ThimpuBhután

ISSA Technical Seminar

Technical Seminar on Measures to Improve Client Satisfaction

11-12 de agosto de 2010 | ThimpuBhután

The Technical Seminar on Administrative and Operational Efficiency – Measures to Improve Client Satisfaction was held from 11 to 12 August 2010 in Thimpu, Bhutan.

The Seminar was organized by the Liaison Office for South Asia and hosted by the National Pension & Provident Fund of Bhutan. The main objective of this seminar was to examine the challenges facing social security organizations in South Asia in identifying the best strategies to achieve improved client satisfaction through innovative administrative and operational efficiency.

Speakers included Professor Mukul Asher, Professor of Public Policy, National University of Singapore; Mr. Rajiv Datt, Financial Commissioner, Employees’ State Insurance Corporation (ESIC), India; Mr. C.S. Kedar, Director General, Employees’ State Insurance Corporation, India; Mr. A. Kulshreshtha, Additional Provident Fund Commissioner, Employees’ Provident Fund Organisation of India; Mr Arun Kumar, ISSA Liaison Officer for South Asia, Mr. Shanta Gautam and Mr. Birendra Paudel, Acting Managers, Employees Provident Fund, Nepal and Mr. Sonam Yeshey, Chief, National Pension & Provident Fund, Bhutan.