ACADEMY DIPLOMA PROGRAMME

Training course: ISSA Guidelines on Service Quality

18-22 de junio de 2018 | TurinItaly

ACADEMY DIPLOMA PROGRAMME

Training course: ISSA Guidelines on Service Quality

18-22 de junio de 2018 | TurinItaly

The ISSA Academy diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines and the use of the guidelines in improving service performance within their social security institutions.

Training institution: International Training Centre of the International Labour Organization

Training venue: ITC-ILO Training Centre, Turin, Italy

Training course topic: ISSA Guidelines on Service Quality

Region: Open to ISSA member organizations in all regions

Language: English


Description:

The training course on the ISSA Guidelines on Service Quality will provide participants with a sound framework that brings together the main considerations on service quality in social security administration. The course will enable participants to improve their skills to integrate the element of quality into planning, delivery and improvement of the different social security services, and to develop a better understanding of iterative cycles and continuous improvement of operational processes. The culture of quality of service is considered as fundamental in an institution to achieve service excellence.

Who can participate

The training course is designed for social security professionals working in ISSA member institutions and who have a professional interest in the Guidelines covered in this training course.

How many people can participate

Each training course has places for up to 25 participants from ISSA member institutions.

How to apply for the training course

Please contact the training institution to apply for this training course

Mr Charles Crevier
Activity Manager

Email: spgt@itcilo.org

Tel: +39 011 6936 524

Applicants should complete the online form no later than 18 May 2018, supported by a nomination letter from their sponsoring institution indicating how the participant will be financed.

Cost of participation

The cost of participating in this course is Euro 2.215 (Euro 1.600 for tuition fees and Euro 615 for subsistence), excluding international air travel and airport transfers. This is payable in advance by the participant’s sponsoring organization. This covers tuition fees; the use of training facilities and support services; training materials and books; accommodation and full board at the Centre’s campus; emergency medical care and insurance.

The diploma training programme

The ISSA Academy diploma programme offers high-level training on the ISSA Guidelines for social security professionals. Each training course combines on-line assignments and on-site training on a specific set of ISSA Guidelines. The training courses are provided by members of the ISSA Training Consortium.