DATAPREV – Social Security Information and Technology Enterprise from Brazil has been awarded the Good Practice Award for the Americas 2023 for its “Emergency Aid” during the COVID-19 pandemic, which reached 118 million people.
Continuity and Resilience of Social Security Services and Systems
The first ever Special Distinction for Innovation in the Good Practice Award for the Americas competition was awarded to the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) for the good practice “Dr ISSS online: A new telemedicine care model”.
In connection with the Regional Social Security Forum for the Americas, the International Social Security Association (ISSA) has published a report on how social security is developing in the region. Digitalization, resilience and a life-course approach to social security are some key elements.
Continuity and Resilience of Social Security Services and Systems
Institutional resilience and the need to maintain operational continuity are concepts widely recognised in social security as the main indispensable characteristics for providing services to the population in the event of natural disasters or unforeseen catastrophic events. This has manifested itself over the years in efforts to strengthen processes, infrastructure and the resources that institutions have available to cope with different crises.
Human Resource Management in Social Security Administration
There is no single strategy towards digital transformation in social security institutions. This article shows how, through different approaches, institutions in the Americas have been able to move from an initial digitization of processes and services to a broader and more agile strategy of digital transformation, breaking paradigms and operating models.
Europe as a region is characterized as having achieved comprehensive social security coverage, yet still faces challenges in ensuring access to social security and preventing the non-take-up of benefits. This article presents a synthesis of discussions held during a technical seminar organized with the ISSA European Network (IEN).
Social security systems are increasingly interconnected – across different agencies within the sector, with organizations in other sectors and with systems in other countries. Furthermore, in complex environments, even within the same institution, different organizational units are becoming progressively specialized, autonomous, or geographically focused. As a result, the strategic and operational activities in which social security institutions are engaged often require the involvement and coordination of multiple actors working at different levels to achieve effective results.
The National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salaries – CNAS) of Algeria has won the first ever ISSA Special Distinction for Innovation, as part of the Good Practice Award for Africa competition.
Continuity and Resilience of Social Security Services and Systems
As social security institutions expand digital services, they are gearing up towards customer-centric design and agile methodologies for people-oriented service delivery. This articles introduces recent practices, highlights the importance of design-thinking and agile approaches and points to barriers and facilitating factors.
Artificial Intelligence (AI) is making rapid inroads into the public sector as agencies pursue greater efficiency, greater quality and more personalized services for their customers. Social security institutions are no exception. While the applications of AI are varied – each with its own far-reaching implications – “conversational AI” or “chatbots” have been leading the way in terms of AI adoption by government agencies.
Digital technologies are fundamentally transforming how public services are designed and delivered. This article zooms in on the implementation of digital inclusion strategies among European ISSA member institutions.
Human Resource Management in Social Security Administration
While social security administrations have gradually pursued digital strategies over the past decades, the COVID-19 crisis accelerated their digital transformation journey. The resilience and scalability of digital systems in responding to unprecedented needs despite operational constraints has dramatically moved the needle on organizations going “digital by default”. This article builds on the experiences of social security institutions in Europe.
The Technical Commission on Information and Communication Technology (TC ICT) has focussed on the accelerated digital transformation of social security institutions between 2020 and 2022, and the ICT 2022 Conference was a highlight during the triennium.
As social security systems and their delivery are increasingly dependent on information and communication technology (ICT), digital operational resilience is fundamental to any social security organization.
As digital services become increasingly important in social security delivery, the aspect of digital inclusion is fundamental for equitable access to services. Together with the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), the International Social
Error, Evasion and Fraud in Social Security Systems
Information and Communication Technology
Fraud has become a major threat for health care systems globally. While social security institutions constantly aim for the optimization of processes with the help of advanced analytics and artificial intelligence (AI) to detect and monitor fraud more effectively and efficiently, adopting such emerging technologies poses important challenges.
In recent years, coordinating service delivery has emerged as an important strategic priority for social security institutions and members of the International Social Security Association (ISSA) have made impressive gains in service quality enabled through information and communication technologies (ICTs). This article builds on good practices of ISSA members from Asia and the Pacific.
From 4 to 6 May 2022, CEOs and ICT experts gathered in Tallinn, Estonia to study and discuss how digitalization can shape an adaptable and people-centric social security. The COVID-19 pandemic has accelerated the digital transformation, and this was a welcome opportunity to finally be able to meet
This article looks at the digital transformation strategies of social security institutions with the aim to provide better and more efficient services for clients and beneficiaries. It builds on good practices submitted by members of the International Social Security Association (ISSA) from the Asia and the Pacific region.
The essential role of social security systems in Europe has once again been demonstrated during the COVID-19 pandemic. Remaining coverage gaps, demographic changes and labour market transformations require adaptations and reform. The International Social Security Association (ISSA) has released a
The ISSA Good Practice Award for Europe 2022 has been awarded to the Swedish Pensions Agency for its Withdrawal Planner, an easy-to-use digital tool for retirement planning integrating both public and private pensions.
Social security institutions in the region of Europe are fostering institutional maturity in governance and performance, and embracing information and communication technologies (ICT) to achieve service excellence in the programmes they administer.
The application of information and communication technologies (ICT) is enabling the implementation of comprehensive and effective social security systems throughout the world. This article considers data-driven innovations in Asia and the Pacific, building on good practices of member institutions of the International Social Security Association (ISSA) in the region.
Through strategic partnerships and modern information and communications (ICT) solutions, member institutions of the International Social Security Association (ISSA) are strengthening the scope, extent, and adequacy of social security coverage.
The Social Security Administering Body for Health (BPJS Kesehatan), Indonesia, has won the ISSA Good Practice Award for Asia and the Pacific for its National Health Security Programme. This is the largest single-payer health scheme in the world, and the BPJS Kesehatan received the award during the
Social security institutions are an important face of government and serve as important barometers of public opinion for a country’s political leadership. This is one compelling reason that drives administrators to strive for service excellence in the administration of social security programmes.
The COVID-19 pandemic and rapid change of working environments are challenging for social security and for the occupational health and safety community worldwide. The global discussion on how to achieve resilient social security coverage for all and zero injuries, zero diseases and zero deaths at work covers many work-related aspects. This includes the digital transformation of work, the use of new technologies for prevention, social dialogue, mental health protection, and the promotion of a global prevention culture.
In the Americas, as in the rest of the world, social security is a powerful instrument through which the public feels the presence of government. The quality of the social security experience is an important gauge of public satisfaction with government and political leadership; administrators thus have a compelling reason to strive for excellence in the administration of social security programmes.
The Americas region has entered a new era of service and improved management, one that successfully blends human skills and the innovative and enabling capacities of digital technologies, according to the new study by the International Social Security Association (ISSA) – Evolving management
The Social Insurance Institute – National Social Insurance Fund (IPS–CNPS) of Côte d’Ivoire won the ISSA Good Practice Award for Africa 2020 for developing an app for employers’ social security contributions. The award was announced during the Virtual Social Security Forum for Africa, which took
Excellence in Social Security
