ISSA Webinar: Applying behavioural insights in addressing error, evasion and fraud

3 March 2021 | Virtual

ISSA Webinar: Applying behavioural insights in addressing error, evasion and fraud

3 March 2021 | Virtual

Wednesday, 3 March 2021, 10:00–11:30 (UTC/GMT+1 or CET)

Languages: Simultaneous interpretation in English, French and Spanish

Behavioural insights constitute an inductive approach to policy-making that combines insights from psychology, cognitive science and social science with empirically tested results to discover how humans actually make choices. This approach can help policy makers foster a more resilient environment in which error, evasion and fraud (EEF) becomes less likely.

Integrity is more than a rational choice against fraudulent behaviour. Over-strict control can have adverse effects and excessive monitoring might drive people to disregard the rule. Therefore, policies are developed to broaden the focus on deterrence and enforcement towards promoting values-based decisions in the public sector and society.

Although promising, applying behavioural techniques remains challenging. As these interventions are context-dependent, they request to be tailor-made to the specific actors, circumstances, legal frameworks and cultures. Furthermore, combining physiological, cognitive and social dimensions to operational measures to control EEF can be very complex.

The ISSA has developed the ISSA Guidelines on Error, Evasion and Fraud in Social Security Systems and the ISSA Guidelines on Communication by Social Security Administrations. The ISSA is also carrying out a project on behavioural insights in order to support institutions in these areas.

This webinar will discuss models and concrete practices to apply behavioural insights for controlling EEF in social security.


Frédéric Boehm Frédéric Boehm, Economist and Policy Analyst, Public Sector Integrity Division (PSI), Directorate for Public Governance, Organisation for Economic Co-operation and Development (OECD)
Sartika Kooshanafiah Sartika Kooshanafiah, Assistant Vice President, Social Security Research and Development, National Social Security Administering Body for Employment (BPJS Ketenagakerjaan), Indonesia
Stéphane Pacaud Stéphane Pacaud, Director, Department of Risk Management, Fraud, and Piloting of Tools and Litigation Activities, National Family Allowances Fund (CNAF), France

This webinar will examine the following questions:

  • What are the developments and applications on behavioural insights within OECD countries?
  • What are the key lessons learnt and entry points for behavioural interventions?
  • How to apply behavioural insights to address the issues of EEF in social security?
  • What is next, taking into account, among others, the lessons learnt from the COVID-19 crisis?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • Technical introduction by the ISSA
  • Approach by the OECD
  • Country case of BPJS Ketenagakerjaan, Indonesia
  • Country case of CNAF, France
  • Q&A – Discussion
  • Conclusions
Guillaume Filhon Moderated by Guillaume Filhon, Senior Technical Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.