ISSA Webinar: Fighting fraud and error in cross-border benefits payments during COVID-19

6 May 2021 | Virtual

ISSA Webinar: Fighting fraud and error in cross-border benefits payments during COVID-19

6 May 2021 | Virtual

Thursday, 6 May 2021, 10:00–11.30 (UTC/GMT+2 or CEST)

Language: English only

Webinar organized in collaboration with the ISSA European Network (IEN)

Detecting and preventing error, evasion and fraud (EEF) in social security systems is essential to ensure compliance with regulations.

The growing number of cross-border situations presents a particular challenge to social security institutions in terms of the portability rights and obligations of mobile workers or beneficiaries. Inter-institutional and international exchange of data is an important EEF mechanism for many member institutions involved in cross-border benefit payments.

Such collaborative solutions are in line with the ISSA Guidelines on Error, Evasion and Fraud in Social Security Systems, which provide guidance regarding the coordination with other institutional actors.

This webinar will offer an introduction to the EEF Guidelines and present practical experiences in addressing EEF challenges in cross-border payments/situations. It will also analyse innovations developed during the COVID-19 crisis to take into account restrictions and safety concerns.


Guillaume Filhon Guillaume Filhon, Technical Specialist in Social Security (Project Manager), ISSA
Rogier Brinkman Rogier Brinkman, Section Manager Policy and Support, Enforcement Division, Social Insurance Bank (SVB), Netherlands
Markus Bourauel Markus Bourauel, Advisor II, Policy Division, International Social Law Unit, German Federal Pension Insurance (DRV Bund), Germany
Francisco Delgado Azuara Francisco Delgado Azuara, Chief of Sector, IT Department, National Social Security Institute (INSS), Spain

This webinar will examine the following questions:

  • How do European social security institutions fight cross-border fraud?
  • What have social security institutions put in place in order to optimize inter-institutional cooperation?
  • How do social security institutions control payments to beneficiaries living abroad?
  • How has the COVID-19 crisis impacted this control?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • ISSA Guidelines on Error, Evasion and Fraud in a nutshell presented by the ISSA
  • Case experience of SVB, Netherlands
  • Case experience of DRV Bund, Germany
  • Case experience of INSS, Spain
  • Q&A – Discussion
  • Conclusions
Marjorie Lestienne Moderated by Marjorie Lestienne, Regional Coordinator for Europe, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.