ISSA Webinar: Risk management - Resilience in the time of the COVID-19 pandemic

24 September 2021 | Virtual

ISSA Webinar: Risk management - Resilience in the time of the COVID-19 pandemic

24 September 2021 | Virtual

Friday, 24 September 2021, 16:00–17:30 (UTC/GMT+2 or CEST)

08:00–09:30 in Belmopan (UTC -6)
09:00–10:30 in Kingston (UTC -5)
10:00–11:30 in Basseterre, Bridgetown, Castries, Cockburn Town, Georgetown, Nassau, Port of Spain, Road Town, Roseau, Saint George’s, Saint John’s, The Valley (UTC -4)
11:00–12:30 in Hamilton (UTC -3)

You may double check timing in light of summer time savings here

Language: Only in English

Organized in collaboration with the English Caribbean Focal Point

COVID-19 has been a disruptive event for risk management strategies requiring the review of long-held risk management practices. One key lesson of the pandemic is that institutional resilience depends very much on an institution’s ability to both strategize and manage risks. To be successful, institutions have to develop comprehensive risk management approaches covering all the critical aspects, including financing, operations and human resources.

Enterprise Risk Management involves complex strategic decision making that requires an active leadership role by CEOs to address the involved trade-offs. Strategic questions include for instance what institutional capacities should be developed to improve resilience and what services are to be prioritized during a crisis.

Digital technologies can contribute to managing such enterprise risk management approaches as they are enabling new ways of working that allow institutions to plan-and-do iteratively and in quick succession, thus making strategic planning and risk management more dynamic and on point. Nevertheless, the shift to digital channels and tools, and greater reliance on third parties and/or the cloud creates new challenges and risks to the institutions.

Risk managers are now faced with the challenge to fully analyse the pandemic’s impact on their institutions, while also tracking emerging threats related to new remote working styles and the vulnerabilities of digitalized organizations.

This webinar aims to take a fresh look at strategic planning and risk management for Caribbean social security institutions in light of recent and emerging opportunities and challenges.


Malcolm Nutley Malcolm Nutley, Consultant – Former Chief Officer of Employment and Social Security, Guernsey


Valda Frederica Henry Valda Frederica Henry, Deputy Governor, Designate, Eastern Caribbean Central Bank (ECCB), Dominica
Derek M. Osborne Derek M. Osborne, Consultant Actuary, Bahamas

This webinar will examine the following questions:

  • In what ways has the COVID-19 pandemic affected the risk environment of social security institutions?
  • How are institutions’ managing the different types of risks at CEO and Board level?
  • What lessons on risk management can be gained from the COVID-19 pandemic?
  • What should be the way forward to the Caribbean social security institutions in the context of digital organizations and new remote working styles?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • Introduction by the ISSA
  • Keynote speakers
  • Comments and experiences by panellists
  • Q&A – Discussion
  • Conclusions
Stewart Haynes Moderated by Stewart Haynes, ISSA Focal Point officer for the English Speaking Caribbean

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.