ISSA Webinar: Interoperability in social security

12 April 2022 | Virtual

ISSA Webinar: Interoperability in social security

12 April 2022 | Virtual

Tuesday, 12 April 2022, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish
(Simultaneous interpretation
 – Frequently asked questions)

Social security institutions have recognized the need to use interoperability techniques to integrate the information systems of individual social programmes as they put into practice current trends towards the coordination of social policies and programmes. Leveraging significant advances in data exchange between social security institutions, interoperability looks to integrate and establish complementary services between institutions benefiting service delivery, efficiency within institutions and the potential to improve coverage and use of public resources.

Interoperability conceptually involves developing the capabilities to synchronize processes and control the flow of information, including the adoption of standards that facilitate data exchange, aligning organizations in the semantic interpretation of information, and redesigning business processes to name a few.

This webinar provides an overview of the foundations of interoperability as a starting point, providing practical experiences from countries and institutions that have established interoperability between social security entities setting the stage for integrated social security policy. While the benefits of building more integrated and interoperable social security systems are widely recognized, the cost and complexity of social security systems pose serious challenges to institutions.

This ISSA Webinar focuses on the opportunities and challenges of applying interoperability in social security administrations to learn about how some institutions have tackled the challenge. It is also part of an inter-institutional collaboration supporting the Convergence initiative (SPIAC-B and German Corporation for International Cooperation − GIZ), aimed at establishing dialogue between institutions to share their experiences to explore systemic solutions together.


Maria Kitanova Maria Kitanova, Director of IT Landscape and Expertise, Information Systems Department, National Old-Age Insurance Fund (CNAV), France
Alexandros Varveris Alexandros Varveris, First Deputy Governor, Electronic National Social Security Fund (EFKA), Greece
Markos Katelanis Markos Katelanis, IT Director General, Electronic National Social Security Fund (EFKA), Greece
Anita Mital Anita Mital, Senior Adviser, German Corporation for International Cooperation (GIZ), Germany

This webinar will examine the following questions:

  • What are interoperability and some foundational guidelines that have been put in place?
  • What insights can we learn from social security institutions that have implemented interoperability?
  • What are the main challenges for social security institutions to implement interoperability techniques?
  • What efforts are in place to establish a dialogue between social security institutions to better understand how to implement interoperability?


  • Welcome by Marcelo Caetano, Secretary General, International Social Security Association (ISSA)
  • Technical introduction by the ISSA
  • Case experience of CNAV, France
  • Case experience of EFKA, Greece
  • Convergence initiative GIZ, Germany
  • Q&A – Discussion
  • Conclusions
Ernesto Brodersohn Moderated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.