ISSA Webinar: eHealth and digitalization of pharmaceutical services

1 June 2022 | Virtual

ISSA Webinar: eHealth and digitalization of pharmaceutical services

1 June 2022 | Virtual

Wednesday, 1 June 2022, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

At a fast pace, new technologies are revolutionising the current health care system. eHealth or digital health has the potential to improve health and to create a new world of care.

First, eHealth contributes to support better coordinated care, allowing different health professionals involved in care delivery to communicate efficiently, working as a team and creating a continuum of care.

eHealth can lead to more systematic and high-quality care by the use of clinical decision support systems and knowledge management tools by health professionals. By using real-time patient monitoring or mobile health (mHealth) applications, more proactive and targeted care can be delivered, reducing costs and improving outcomes.

Further, it can facilitate patient engagement and self-management, providing better and more direct information to patients about health and illness.

Finally, eHealth has the potential to simplify administrative procedures, such as electronic prescriptions for pharmaceuticals.

All these evolutions induce many challenges and call for a dynamic approach of health and social security systems, which should adapt to new forms of care delivery. Public spending on health and long-term care is steadily rising, urging the need to find appropriate answers and to take proactive initiatives to improve access at affordable costs.

Join us for this ISSA webinar that will offer the opportunity to reflect on innovative measures and country experiences, and to share strategies and solutions in the area of eHealth and digitalization of pharmaceutical services.


Ali Ghufron Mukti Ali Ghufron Mukti, President Director, Social Security Administering Body for the Health Sector (BPJS Kesehatan), Indonesia and Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance
Amélie Decker Amélie Decker, Director of Mission at the Operational Directorate for Digitalisation and Health Innovation, National Sickness Insurance Fund (CNAM), France
Dilek Sernur Eminoğullari Dilek Sernur Eminoğullari, Senior Social Security Expert, Directorate General of Universal Health Insurance, Social Security Institution (SGK), Turkey
Nadir Kouadria Nadir Kouadria, Director of modernization and information systems, National Social Insurance Fund for Employees (CNAS), Algeria

This webinar will examine the following questions:

  • How are digital health care solutions and pharmaceutical services implemented? What are the main challenges?
  • What kind of policies have been put in place to address these issues?
  • What legislative, political, cultural, economic, technological, and other relevant aspects contribute to digital service development in the health care sector?
  • What are the key driving forces and potential for data driven future health care and pharmaceutical services?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, International Social Security Association (ISSA)
  • Introduction by the Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance
  • Case experience from BPJS Kesehatan, Indonesia
  • Case experience of the CNAM, France
  • Case experience of the SGK, Turkey
  • Case experience of CNAS, Algeria
  • Q&A – Discussion
  • Conclusions
Raúl Ruggia-Frick Moderated by Raúl Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.