Academy Diploma Programme

Training course: ISSA Guidelines on Service Quality

10-14 juin 2019 | TurinItaly

The ISSA Academy diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines and the use of the guidelines in improving service performance within their social security institutions.

Training institution: International Training Centre of the International Labour Organization

Training venue: ITC-ILO Training Centre, Turin, Italy

Training course topic: ISSA Guidelines on Service Quality

Region: Open to ISSA member organizations in all regions

Language: English


Description

The training course on the ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Participants will be provided with a sound framework that brings together the main considerations on service quality in social security administration. Service quality is evidence of the efficiency and effectiveness of social security delivery, leading to a greater trust and confidence in the social security system and better outcomes.

Who can participate?

The training course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the management of social security services.  

How many people can participate?

Each training course has places for up to 25 participants from ISSA member institutions.

How to apply for the training course

Please contact the training institution to apply for this training course.

Mr Charles Crevier
Programme Manager

Email: spgt@itcilo.org

Tel: +39 011 6936 524

Website

Applicants should complete the online form no later than 10 June 2019, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

Cost of participation

The cost of participating in this course is Euro 2.250 (Euro 1.615 for tuition fees and Euro 635 for subsistence), excluding international air travel and airport transfers. This is payable in advance by the participant’s sponsoring organization. This covers tuition fees; the use of training facilities and support services; training materials and books; accommodation and full board at the Centre’s campus; emergency medical care and insurance.

The diploma training programme

The ISSA Academy diploma programme offers high-level training on the ISSA Guidelines for social security professionals. Each training course combines on-line assignments and on-site training on a specific set of ISSA Guidelines. The training courses are provided by members of the ISSA Training Consortium.