The technological platform has been upgraded and enhanced several times to ensure that this objective was realized. However, many of the processes were still largely reliant on paper and they were not as seamless and efficient as we would have liked them to be.
As the NIS expanded, it became quite evident to the administrators that an e-service designed to bring mutual benefits to the NIS and its stakeholders was inevitable.
A series of consultations were held with those stakeholders to determine what was a feasible strategy to seamlessly incorporate technology and customer oriented functions to enhance service delivery.
In 2009, the National Insurance Services successfully moved its services online to meet the needs of its clientele. The flagship e-services product of the institution is known as "eSubmit+". This is a rich internet online application developed by the NIS' in-house development team. The goal of this application is to provide a secure environment where employers can submit contribution records electronically 24/7, in a very user friendly interface.