For many years, there have been flaws in the processing and payment procedure for pension application files, leading to dissatisfaction among beneficiaries. These flaws led to long delays in file processing between retirement and first pension payment, sometimes lasting up to a year. To solve this problem, several actions have been undertaken ranging from simplifying the list of documents in a pension file to improving the processing circuit.

The preprocessing and unit was set up to filter application digitization files prior to payment and to give users immediate information.

The unit checks that the files are complete, digitizes the required documents and passes them on to the processing units. This system has effectively contributed to reducing processing times, a development welcomed by pensioners belonging to the National Pension Fund (Fonds national des retraites – FNR) of Benin.

As part of implementing government welfare provision guidelines, Benin’s National Pension Fund (Fonds national des retraites – FNR) has established a one-stop service centre for depositing documents and obtaining information. This one-stop service centre is the focal point for all elements of the benefit processing chain, particularly administration, oversight and payment.