The State Social Insurance Agency (SSIA) of Latvia has introduced a new e-service “SSIA information and services” (hereinafter dashboard) in August 2022, which is available on the unified state and local government service portal www.latvija.gov.lv.

The aim of the e-assistant is to create equal access to state and municipal services for all social groups, enabling everyone to receive services electronically. An e-assistant is an employee of the Local Government Unified Customer Service Centre (Service Centre), to whom the client entrusts to apply for the Latvian State Social Insurance Agency (SSIA) service in his/her own name.

It helps those who do not have enough skills and do not have access to electronic identification and therefore cannot use e-services. 122 Service Centres have been established in 35 municipalities.

In September 2018, the State Social Insurance Agency (SSIA) in cooperation with the State Revenue Service (SRS) sent personalized letters to a group of people aged 18–42 using the SRS electronic declaration system (EDS). The letters contained information on each person's salary from which were made contributions in the previous year, as well as information on the length of social insurance and the retirement capital. The letters were followed with an information campaign. Based on its success, the SSIA plans to repeat the initiative.  

Information is easily available: it facilitates people's interest in their social insurance situation and understanding of social security benefits.