Good Practices in Social Security

Database

Good Practices in Social Security

Database

ISSA Database of Good Practices

This database provides ISSA members with privileged access to over 900 good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. 

Implementation year:
2017
Superintendency of Occupational Risks
,
Argentina
,
Americas

Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) Resolution No. 219/2016 established a model for management by objectives and results with a view to providing quality services. This is one of the main management tools required to achieve the goal of meeting citizens’ needs and expectations more successfully.

SRT Resolution No. 260/2016 also provided for the first Customer Service Quality Management System; this was implemented at the Call Centre for Worker Assistance. The main objectives included:

Implementation year:
2017
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas
  • There are learned behaviors among men that make them feel like “superheroes”: hiding pain, postponing visits to the doctor and minimizing any physical indication that something is not right.
  • This results in an increase in diseases and in male mortality in Mexico.
  • Our campaign seeks to foster a culture of prevention and self-care among men in Mexico.
Implementation year:
2017
Chilean Safety Association
,
Chile
,
Americas

The good practice refers to a manual that brings together Chilean Safety Association (Asociación Chilena de Seguridad – ACHS) methodology and experience in the implementation of effective health promotion strategies.

The manual systematically describes all the phases, activities, considerations and tools involved for the effective implementation of a workplace health promotion strategy.

The manual makes it possible to share the most effective method of workplace health promotion with other workplaces, organizations and countries. 

Implementation year:
2017
National Social Security Fund
,
Gabon
,
Africa

The Gabon National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) did not have a separate directorate responsible for issues relating to occupational safety and health (OSH). Before November 2017, all the institution had as part of its core activities was one section lacking visibility and leadership. The General Directorate therefore decided to enhance this unit’s status by turning it into a Directorate on the same footing as the other operational Directorates (the Technical Benefits Directorate and the Registration and Collection Directorate).

Implementation year:
2017
National Social Security Fund
,
Djibouti
,
Africa

In 2017, Djibouti’s National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) progressively implemented an occupational risk prevention policy. Prior to this initiative, the CNSS activities in the field of workplace accidents were limited to providing compensation and redress. The important role played by preventive work in averting the causes of accidents instead of allowing these accidents to come to pass, as well as in improving conditions in the workplace, underpinned the choice of this approach.

Implementation year:
2017
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

This good practice aims to streamline the administrative procedures related to occupational risks and disability in accordance within the following legal framework:

Implementation year:
2017
Social Insurance Bank
,
Uruguay
,
Americas

Special Assistance (Ayuda Extraordinaria – AYEX) is a non-contributory benefit provided by the Social Insurance Bank (Banco de Previsión Social – BPS), aimed at responding to the socio-educational needs of persons with disabilities covered by the social security system.

The purpose of the benefit is to enable persons to regain skills, compensate lost functions and obtain a maximum degree of autonomy and a better quality of life, with their abilities and aspirations.

Implementation year:
2016
Social Insurance Institute - National Social Insurance Fund
,
Côte d'Ivoire
,
Africa

In the course of its activities, the medical board of Côte d’Ivoire’s Social Insurance Institute – National Social Insurance Fund (Institution de prévoyance sociale – Caisse nationale de prévoyance sociale – IPS-CNPS) found itself facing a number of significant problems:

Implementation year:
2016
National Social Insurance Fund for Employees
,
Algeria
,
Africa

Since 2016 the National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salaries – CNAS) has conducted a national programme financed by its prevention fund. The aim of this information and awareness-raising programme for interns and apprentices on vocational training for the prevention of occupational accidents and diseases is to be proactive with future workers by providing them with knowledge and good practices in the field of occupational health and safety.

Implementation year:
2016
Saskatchewan Workers' Compensation Board
,
Canada
,
Americas

Return to work is often not seen as a primary function of workers’ compensation systems, particularly in the United States. The International Association of Industrial Accident Boards & Commissions (IAIABC) is making a concerted effort to create a movement to help system stakeholders not only understand the value and benefits of return to work programs, but support them within their own organizations and in partnership with other system stakeholders.