Centre for Excellence

  • ISSA Guidelines:
  • Error, Evasion and Fraud in Social Security Systems

Centre for Excellence

  • ISSA Guidelines:
  • Error, Evasion and Fraud in Social Security Systems

Error, Evasion and Fraud in Social Security Systems -
Guideline 15. Reducing error related to failure to claim benefits

The institution addresses risks of errors particularly by simplifying business processes and rules for the calculation of contribution and benefits amounts as well as for benefits adjudication.

The complexity of applying the rules for the award of benefits and calculating contributions involves the risks of:

  • Non-attribution of benefits to persons who are entitled to them;
  • Excess or undue payment of benefits;
  • Under-calculation or over-calculation of contributions.

Addressing risks of error lends credibility to a system by demonstrating efforts to enhance the accuracy of calculations and administrative decisions aimed at ensuring appropriate access to rights, especially for those who may have the greatest difficulty in so doing, while also preventing the risks of evasion and fraud.