Excellence in administration

  • ISSA Guidelines:
  • Good Governance

Excellence in administration

  • ISSA Guidelines:
  • Good Governance

Good Governance -
B.7. Service Standards for Members and Beneficiaries

The raison d’être of a social security institution is to administer the rights and obligations of members and beneficiaries. Efficient, effective administration and the provision of quality service strengthen the credibility of the institution and enhance member and beneficiary support.

The ISSA Guidelines on Service Quality provides detailed guidance on how social security institutions may improve service performance.