Excellence in administration

  • ISSA Guidelines:
  • Good Governance

Excellence in administration

  • ISSA Guidelines:
  • Good Governance

Good Governance -
Guideline 54. Providing quality social security services to members and beneficiaries

There is a service quality framework that ensures all social security services are accessible, customer-centric, reliable, efficient, empathetic and consistent. The framework enables prompt, proactive and tailored responses to client needs and requirements. Every client experience reinforces the institution’s reputation as a trustworthy, dependable and ever ready partner of the client.