Information and Communication Technology - Guideline 7. Strategy and processes to manage a portfolio of ICT services
The institution establishes a strategy and processes to define and manage a portfolio of ICT services responding to the institutional objectives. It should be based on business plans, ICT-related plans, technology roadmaps and good governance principles.
An ICT services portfolio includes ICT products and services which are already operational as well as others that are upcoming as part of institutional plans. The definition and management the ICT services portfolio has to rely on institutional strategies and processes connecting ICT Governance decisions and institutional business plans with specific ICT services to be provided.