Information and Communication Technology - Guideline 9. ICT service catalogue management
The institution establishes a service catalogue in order to enhance the visibility of the essential currently provided ICT products and services.
The service catalogue is a listing of the main products and services that are currently available for customer use. It includes hardware, software and applications as well as ICT-based services to be used internally by institution’s staff and externally notably by contributors, beneficiaries and partners.
The service catalogue is different from the portfolio management as the portfolio will hold all current, previous and future services.