Information and Communication Technology - Guideline 11. Capacity management
The institution establishes a capacity management process in order to achieve an adequate infrastructure capacity to meet the business needs in a cost-effective manner. This comprises institution’s infrastructure as well as on-demand based and cloud-based services (e.g. IaaS models).
The purpose is to determine the infrastructure capacity required to meet business availability and performance requirements. This involves a thorough understanding of how business demand influences demand for services, and how service demand influences demand on infrastructure.