Centre for Excellence

  • ISSA Guidelines:
  • Service Quality

Centre for Excellence

  • ISSA Guidelines:
  • Service Quality

Service Quality -
Guideline 3. Key resources: Policies, procedures and controls

Human capital is a core component of an institution’s performance, resilience and dynamism, and thus, service quality.

Investments in ICT infrastructure are an indispensable enabler in the administration of social security programmes.