Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Service Quality -
Guideline 14. Systems thinking

Systems thinking explores and develops effective action by looking at the connected whole rather than separate parts.

It supports evidence-based decision making and is essential to the successful delivery of complex projects where there are many stakeholders and many possible solutions.

System thinking helps to put a managerial problem into context, into systems events, patterns and structures, rather than events alone for which design solutions are applied. In contrast, design thinking tends to deal with events, problems and the application of tools.