Transforming with People, Innovation and Leadership
The first International Conference on Management of Social Security (LEAD2020) on the theme Transforming with People, Innovation and Leadership is organized by the International Social Security Association (ISSA), at the invitation of the Social Security Administering Body for the Health Sector (BPJS Kesehatan) of Indonesia. It is aimed at senior level managers and professionals of social security institutions.
Facing today’s challenges
Social security institutions are facing unprecedented challenges. Rising public expectations mean that our clients expect instant and accurate access to information, data and services. Faced with the intense scrutiny by the public and the media, and the lightning fast diffusion through social media, there is little room for mistakes. What can we learn from the experiences of others?
Delivering a superior experience to the client, efficiently, accurately and with empathy, is our common goal. How do we instil a culture of service and empathy while training our workforce in the digital age? In a society with rapidly evolving needs, how do we adapt and build a truly client-centric service delivery model? We call this the pursuit of excellence in service quality.
LEAD2020 provides an unrivalled platform to share and learn about the latest in social security management, and the role of senior management in transforming institutions through people, innovation and leadership. The conference will feature seasoned leaders who will share their experience of managing business transformation to meet the challenges of tomorrow.
This conference is aimed at senior leaders of ISSA member organizations, experts from international organizations and policy makers. Over 250 participants from all regions of the world are expected to attend.
The conference sessions will focus on:
- What has worked best, what has not worked. Learn from hands-on experience by those who have lead transformation in the institutions.
- Essentials of new management. Understand the latest “must-know” information on:data, HR, continuous improvement and new approaches to service delivery.
- New tools, new attitude. Learn how to drive your organisation along the service quality journey in the digital age.
- Behavioural insight. Latest developments with special focus on key functional areas of business processes, including registration, collection, payments and appeals.