Published:
4 September 2023
Type:
News
Region:
Americas
Topic:
Health
Innovation capacity
Human resource management
ICT governance
Service quality
Demographic change
Continuity and resilience

In connection with the Regional Social Security Forum for the Americas, the International Social Security Association (ISSA) has published a report on how social security is developing in the region. Digitalization, resilience and a life-course approach to social security are some key elements.

Published:
17 May 2023
Type:
News
Topic:
Innovation capacity
Technological transition
Service quality
ISSA institution
Guideline:
Service Quality

The National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salaries – CNAS) of Algeria has won the first ever ISSA Special Distinction for Innovation, as part of the Good Practice Award for Africa competition.

Published:
15 July 2022
Type:
News
Topic:
Digital inclusion
Technological transition
Service delivery
Inequalities

As digital services become increasingly important in social security delivery, the aspect of digital inclusion is fundamental for equitable access to services. Together with the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), the International Social

Published:
17 March 2022
Type:
Opinion
Topic:
Governance and administration
Service quality
Guideline:
Good Governance
Service Quality

Virginia Lenore Petersen shares her experiences as a trainer on the ISSA e-learning courses on Good Governance and on Service Quality, organized by the International Training Centre of the International Labour Organization (ITCILO) in 2021.

Published:
19 November 2021
Type:
News
Region:
Americas
Topic:
Governance and administration
Information and communication technology
Service quality
Error, evasion and fraud

The Americas region has entered a new era of service and improved management, one that successfully blends human skills and the innovative and enabling capacities of digital technologies, according to the new study by the International Social Security Association (ISSA) – Evolving management

Published:
15 October 2021
Type:
News
Topic:
Survivors
Service delivery
Commission: / Section
Old-age

Following its 2020-2023 work plan, the Technical Commission on Old-age, Invalidity and Survivors' Insurance is working on issues such as: the link between life expectancy and age of retirement, the consequences of migrations on social security pension schemes, the resilience of pensions services in

Published:
21 September 2021
Type:
News
Region:
Africa
Topic:
Governance and administration
Information and communication technology
Service quality

Improved service quality is a key priority for social security organizations in Africa. To this end, strategic management and the digital transformation of social security organizations facilitates enhanced customer services and the greater efficiency of internal processes.

Published:
24 June 2021
Type:
News
Topic:
Technological transition
Extension of coverage
Difficult-to-cover groups
Service delivery

On 17 June, the International Social Security Association (ISSA) participated in the launch of a study on digital transformation of social insurance administration and services in China. The ISSA is a contributor to this project, which is led by the International Labour Organization (ILO) and the

Published:
23 June 2021
Type:
News
Topic:
Governance and administration
Information and communication technology
Service delivery
COVID-19

The COVID-19 pandemic has boosted the role of information and communication technology (ICT) in social security. Despite the human tragedy of the pandemic, handled correctly, this is a golden opportunity for long-lasting improvements to service delivery by social security institutions. This