The Americas region has entered a new era of service and improved management, one that successfully blends human skills and the innovative and enabling capacities of digital technologies, according to the new study by the International Social Security Association (ISSA) – Evolving management

Interview with Jamel Zaier, 58, Secretary General of the National Health Insurance Fund (CNAM), Tunisia.

Interview with Sidibe Dedeou Ousmane, 62, Director of Legal Affairs and Litigation at the National Social Insurance Institute (Institut national de prévoyance sociale – INPS), Mali.

Interview with François Hiebel, a trainer at EN3S (France’s National School of Social Security) and Regional Director of URSSAF (an organization responsible for collecting French social security contributions) for the Champagne-Ardenne region.

Interview with Daniel Hanocq, 48, Assistant Expert at the National Social Security Office (ONSS), Belgium.

Error, evasion and fraud is an increasing preoccupation for social security institutions worldwide. At the World Social Security Forum, the International Social Security Association (ISSA) launched a completely new set of guidelines, proposing an integrated approach on these issues. In addition, the