Published:
28 October 2020
Office:
ISSA European Network
Topic:
ICT
Artificial Intelligence
Service quality

The emerging use of Artificial Intelligence (AI) in social security institutions is enabling more proactive and automated social security services. Nevertheless, the application of AI in social security is also challenging, and institutions are defining how they can concretely take the most

Published:
16 October 2020
Region:
Americas
Topic:
Governance and administration
Human resources management
ICT
Service quality

People and technology sustain business and services. As new information and communication technologies were acquired, social security institutions in the Americas woke early to the efficiencies of blending human skills and digital technologies.

Published:
30 September 2020
Topic:
ICT
ISSA institution

The International Social Security Association (ISSA) and the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) have agreed to cooperate on advancing knowledge creation and sharing in the area of digital transformation and information and communication

Published:
20 September 2018
Topic:
ICT
ISSA institution

The ISSA has entered an agreement with the International Telecommunication Union (ITU) to support social security institutions enhance their capacities in the area of information and communications technologies (ICT) and in particular on cybersecurity.

Published:
4 May 2018
Topic:
ICT
Guideline:
Information and Communication Technology

Discussions on how to reshape social security administration and service delivery with new ICT solutions were the focus of the 15th ISSA International Conference on Information and Communication Technology in Social Security, which took place in Casablanca, 18–20 April 2018, attracting 450

Published:
18 April 2018
Topic:
ICT
Guideline:
Information and Communication Technology

(Casablanca, 18.04.2018) The digital economy is rapidly changing the way we live, work, and organize our societies. How social security institutions can address this, is at the heart of discussions at the 15th ISSA International Conference on Information and Communication Technology in Social