Published:
19 November 2021
Type:
News
Region:
Americas
Topic:
Governance and administration
Information and communication technology
Service quality
Error, evasion and fraud

The Americas region has entered a new era of service and improved management, one that successfully blends human skills and the innovative and enabling capacities of digital technologies, according to the new study by the International Social Security Association (ISSA) – Evolving management

Published:
5 October 2021
Type:
News
Region:
Africa
Topic:
Governance and administration
Extension of coverage
Population ageing
Social policies & programmes
COVID-19

A new ISSA report explains how innovation in social security has facilitated successful emergency responses to the pandemic while also maintaining and improving service delivery.

Published:
21 September 2021
Type:
News
Region:
Africa
Topic:
Governance and administration
Information and communication technology
Service quality

Improved service quality is a key priority for social security organizations in Africa. To this end, strategic management and the digital transformation of social security organizations facilitates enhanced customer services and the greater efficiency of internal processes.

Published:
13 July 2021
Type:
News
Topic:
Governance and administration
Extension of coverage
Shocks & extreme events

Social protection was high on the agenda of the G20 Employment and Labour Ministers meeting on 22 June. The International Social Security Association (ISSA) contributed to the ministerial discussions, alongside other international organizations. The need to strengthen institutional capacities was

Published:
23 June 2021
Type:
News
Topic:
Governance and administration
Information and communication technology
Service delivery
COVID-19

The COVID-19 pandemic has boosted the role of information and communication technology (ICT) in social security. Despite the human tragedy of the pandemic, handled correctly, this is a golden opportunity for long-lasting improvements to service delivery by social security institutions. This

Published:
20 April 2021
Type:
News
Topic:
Governance and administration
Human resource management
Technological transition
ISSA institution

On 29 April 2021, the International Social Security Association (ISSA) will launch the CEO Roundtable, a new webinar series that will provide leaders of ISSA member organizations with a platform to discuss their perspectives on priority issues in social security.

Published:
4 February 2021
Type:
News
Topic:
Governance and administration
Human resource management
Innovation capacity
Information and communication technology
Technological transition
Communication
Behavioural insights

On 28 January 2021, the International Social Security Association (ISSA) drew a record participation to the ISSA Virtual Symposium on Leadership in Social Security, with 765 registered participants from 165 institutions in 101 countries. The presentations and discussions demonstrated the crucial

Published:
27 October 2020
Type:
News
Topic:
Health
Employment
Occupational accidents and diseases
Governance and administration
Social policies & programmes

In these extraordinary times, the International Social Security Review has released a new special issue that offers a timely opportunity to consider the important relationship linking social security, inclusive growth and social cohesion

Published:
1 July 2020
Type:
News
Region:
Africa
Topic:
Old-age pensions
Governance and administration
Extension of coverage
Social policies & programmes
ISSA institution

The 2020 ISSA Good Practice Award for Africa competition set new bars for the ISSA. The 97 entries and 36 participating social security institutions are the highest numbers ever. This is a clear attestation to the steadfast commitment of African members of the International Social Security