Published:
4 November 2020
Region:
Americas
Topic:
Health
Medical care
Maternity
Service quality
Social Policies & Programmes
Gender inequalities

Building fairer and more inclusive societies requires reversing the root causes of gender inequality. Access to social security is an important step in this regard, as it promotes the economic empowerment of women. Importantly, social security systems must be designed and delivered in a gender

Published:
28 October 2020
Office:
ISSA European Network
Topic:
ICT
Artificial Intelligence
Service quality

The emerging use of Artificial Intelligence (AI) in social security institutions is enabling more proactive and automated social security services. Nevertheless, the application of AI in social security is also challenging, and institutions are defining how they can concretely take the most

Published:
16 October 2020
Region:
Americas
Topic:
Governance and administration
Human resources management
ICT
Service quality

People and technology sustain business and services. As new information and communication technologies were acquired, social security institutions in the Americas woke early to the efficiencies of blending human skills and digital technologies.