News and analysis

News and analysis

News and analysis

News and analysis

Published:
21 April 2021
Type:
Analysis
Topic:
Health
Medical care
Service quality

Healthcare policies aim to ensure universal coverage for all citizens. Even in countries where  the total number of doctors is higher than ever, ensuring access to adequate medical services for all is a challenge. In particular in rural and remote areas “medical deserts” occur. This is a term used

Published:
4 November 2020
Type:
Analysis
Region:
Americas
Topic:
Health
Medical care
Maternity
Service quality
Social policies & programmes
Gender inequalities

Building fairer and more inclusive societies requires reversing the root causes of gender inequality. Access to social security is an important step in this regard, as it promotes the economic empowerment of women. Importantly, social security systems must be designed and delivered in a gender

Published:
28 October 2020
Type:
Analysis
Office:
ISSA European Network
Topic:
Information and communication technology
Artificial intelligence
Service quality

The emerging use of Artificial Intelligence (AI) in social security institutions is enabling more proactive and automated social security services. Nevertheless, the application of AI in social security is also challenging, and institutions are defining how they can concretely take the most

Published:
16 October 2020
Type:
Analysis
Region:
Americas
Topic:
Governance and administration
Human resource management
Information and communication technology
Service quality

People and technology sustain business and services. As new information and communication technologies were acquired, social security institutions in the Americas woke early to the efficiencies of blending human skills and digital technologies.

Published:
8 May 2020
Type:
Analysis
Topic:
Governance and administration
Information and communication technology
Service quality
Shocks & extreme events
COVID-19

The current COVID-19 crisis has disrupted customer services in social security institutions worldwide. Institutions had to rapidly adapt their service delivery approaches to ensure the continuity of social security services while reducing personal interactions to a minimum. Furthermore, in the