Healthcare policies aim to ensure universal coverage for all citizens. Even in countries where the total number of doctors is higher than ever, ensuring access to adequate medical services for all is a challenge. In particular in rural and remote areas “medical deserts” occur. This is a term used
Building fairer and more inclusive societies requires reversing the root causes of gender inequality. Access to social security is an important step in this regard, as it promotes the economic empowerment of women. Importantly, social security systems must be designed and delivered in a gender
The emerging use of Artificial Intelligence (AI) in social security institutions is enabling more proactive and automated social security services. Nevertheless, the application of AI in social security is also challenging, and institutions are defining how they can concretely take the most
People and technology sustain business and services. As new information and communication technologies were acquired, social security institutions in the Americas woke early to the efficiencies of blending human skills and digital technologies.
The current COVID-19 crisis has disrupted customer services in social security institutions worldwide. Institutions had to rapidly adapt their service delivery approaches to ensure the continuity of social security services while reducing personal interactions to a minimum. Furthermore, in the
ISSA Liaison Office for the Southern Cone of the Americas
Governance and administration
Representatives from Argentina, Aruba, Brazil, Canada, Chile, Costa Rica, Ecuador, Mexico, Paraguay, Peru, Portugal and Uruguay exchanged their experiences and analyzed the future of the one-stop shop in the region.