ISSA Webinar

ISSA Webinar: Addressing error, evasion and fraud through Analytics

8 September 2020 | Virtual

ISSA Webinar

ISSA Webinar: Addressing error, evasion and fraud through Analytics

8 September 2020 | Virtual

Tuesday 8 September 2020, 10:00–11:00 (UTC/GMT+2 or CEST)

Language: English

Detecting and preventing error, evasion and fraud (EEF) in social security systems is essential to ensure the compliance of regulations as well as to strengthen public trust in social security institutions. In turn, analytics technologies enable social security institutions to take advantage of increasingly large amounts of available data to detect and explain unusual events and to develop predictive models that anticipate new situations.

In this regard, a growing number of institutions are applying Analytics to address EEF. The different analytics techniques, ranging from descriptive to predictive Analytics, enable to detect fraudulent cases as well as to develop preventive approaches.

To support member institutions, the ISSA has developed the ISSA Guidelines on Information and Communication Technologies, which guide the application of Analytics, as well as the ISSA Guidelines on Error, Evasion and Fraud in Social Security Systems.

This webinar will present practical experiences in applying Analytics in addressing social security fraud. It will also analyse challenges and lessons learned in the use of these technologies in the context of the COVID-19 crisis.


Marc Rogiers Marc Rogiers, General Director of Internal Control and Process Management, National Employment Office (ONEM), Belgium
Mazen Al-Tobi Mazen Al-Tobi, Section Head of Work Injuries Inspection, Public Authority for Social Insurance (PASI), Oman

This webinar will address the following questions:

  • How is Analytics applied in your institution to address error, evasion and fraud?
  • What results have been obtained?
  • What have been the main challenges and obstacles in applying these technological approaches?
  • What are the lessons learned from these experiences, and what are the prospects for the future, particularly in view of the COVID-19 crisis?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
  • Technical introduction by the ISSA
  • Case experience of the ONEM, Belgium
  • Case experience from PASI, Oman
  • Q&A – Discussion
  • Conclusions

Moderated by Raúl Ruggia-Frick, Head of Centre for Excellence Knowledge, ISSA

Practical information

The webinar is open to delegates of ISSA member organisations and invited institutions without registration fee.