As digital services become increasingly important in social security delivery, the aspect of digital inclusion is fundamental for equitable access to services. Together with the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), the International Social

Following its 2020-2023 work plan, the Technical Commission on Old-age, Invalidity and Survivors' Insurance is working on issues such as: the link between life expectancy and age of retirement, the consequences of migrations on social security pension schemes, the resilience of pensions services in

On 17 June, the International Social Security Association (ISSA) participated in the launch of a study on digital transformation of social insurance administration and services in China. The ISSA is a contributor to this project, which is led by the International Labour Organization (ILO) and the

The COVID-19 pandemic has boosted the role of information and communication technology (ICT) in social security. Despite the human tragedy of the pandemic, handled correctly, this is a golden opportunity for long-lasting improvements to service delivery by social security institutions. This