Good Practices in Social Security

Database

Good Practices in Social Security

Database

ISSA Database of Good Practices

This database provides ISSA members with privileged access to over 900 good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. 

Implementation year:
2020
National Social Security Fund
,
Uganda
,
Africa

With many entities shifting their data from hard copies to digital computer systems in the early 1990s, there was a heavy reliance on human labour that was required to do the data entry process. This process however, did not come without consequences some of which included digitisation of existing errors, human error in the data capture, creation of suspense balances and subsequent loss of data. These challenges culminated into poor quality data, a critical matter that many entities are still facing to date. The National Social Security Fund (NSSF) of Uganda is no exception.

Implementation year:
2020
Social Security Commission
,
Namibia
,
Africa

Namibia has experienced significant high rates of unemployment that have needed the involvement of all stakeholders. To this end, the Social Security Commission (SSC) moved to create a platform through which, in collaboration with other key players, would address the challenge of unemployment. This is now known as the Development Fund of the SCC.

Implementation year:
2019
Local Authorities Pension Trust
,
Kenya
,
Africa

Service quality measured by effectiveness and efficiency of systems by social security institutions is paramount in driving trust and confidence in socials security systems. Currently, mobile banking penetration in Kenya is approximately 90 per cent of the population and pension schemes make payments to individual pensioner through traditional channels such as banks and credit unions. These channels have a cost implication to the scheme and to the pensioner.

Implementation year:
2019
Local Authorities Pension Trust
,
Kenya
,
Africa

The ISSA Guidelines on Investment of Social Security Funds is anchored on a robust investment philosophy that is centred on high investment returns to the scheme and consequently to the members. In addition to this, social security institutions have a social responsibility to its membership and the environment to promote environmentally conscious investment.

Implementation year:
2019
National Social Insurance Fund
,
Cameroon
,
Africa

The Certificate for Submission (Attestation pour soumission – APS) is the clearance certificate issued by the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) to any employer applying for a public contract. The process of issuing it used to require the employer to travel to the CNPS for both the filing of the application and collection of the document.

Implementation year:
2019
Interprofessional Retirement Fund
,
Morocco
,
Africa

Morocco’s Interprofessional Retirement Fund (Caisse interprofessionnelle marocaine de retraites – CIMR) has developed a new, cutting-edge technology to offer its pensioners enhanced security and comfort. Pensioners affiliated to the CIMR can now provide proof of life at a distance, from the comfort of their own homes. They need simply make use of the CIMR DIALCOM mobile application, complete with dynamic-selfie facial recognition software.

Implementation year:
2019
Social Insurance Institute - National Social Insurance Fund
,
Côte d'Ivoire
,
Africa

In Côte d’Ivoire, less than 10 per cent of the population is formally covered by the social security system and around 95 per cent of jobs belong to the informal economy. The Social Insurance Institute – National Social Insurance Fund (Institution de prévoyance sociale – Caisse nationale de prévoyance sociale – IPS-CNPS) has therefore begun to extend social security coverage to self-employed workers by creating a specific framework tailored to this group.

Implementation year:
2019
Eswatini National Provident Fund
,
Eswatini
,
Africa

It has been six years since the Eswatini National Provident Fund, hereafter referred to the Fund, embarked on an upgrade project of its core member administration system inspired by a need to achieve internal agility and external efficiencies relating to excellent customer experience. Finally, this dream has been realised.

Implementation year:
2019
National Social Security Fund
,
Kenya
,
Africa

Despite social security being enshrined as a human right by Kenya’s constitution, and the National Social Security Fund (NSSF) being the public institution mandated to provide social security coverage to workers, about 80 per cent of Kenya’s workforce is still not covered. Using an integrated strategic shared partnership approach, NSSF together with other public and private institutions seek to extend social security coverage to the workers in the informal economy through the “Haba Haba” digital mechanism.

Implementation year:
2019
National Social Security Fund
,
Uganda
,
Africa

The National Social Security Fund (NSSF) is a national saving scheme mandated by the Government of Uganda to provide social security services to employees in Uganda. Serving as a provident fund, NSSF (or the Fund) provides a mandatory retirement savings programme for its members in the formal sector.