Managing unemployment risks in Asia and the Pacific
Published:
24 August 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Unemployment
Guideline:
Service Quality
Contribution Collection and Compliance
Promotion of Sustainable Employment

While unemployment protection schemes are scarcely developed in Asia and the Pacific, as elsewhere in the world, important developments are taking place to expand and improve coverage. Certain developments have been accelerated by the COVID-19 pandemic. This article presents overall trends and concrete good practices of member institutions in the region.

Resilience business for sustainable and inclusive growth concept. Stock photo.
Published:
16 August 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Human resources management
Business Process
Service delivery
Covid-19
Guideline:
Good Governance
Service Quality
Information and Communication Technology

The unprecedented surge in the need for social security during the COVID-19 crisis overwhelmed institutions’ service delivery channels, both physical and online. This article deals with the importance of Business Continuity Management in light of the pandemic, building on good practices of social security institutions in Asia and the Pacific.

Published:
4 July 2022
Type:

Analysis

Topic:
Health
ICT
Error evasion and fraud
Guideline:
Error, Evasion and Fraud in Social Security Systems
Information and Communication Technology

Fraud has become a major threat for health care systems globally. While social security institutions constantly aim for the optimization of processes with the help of advanced analytics and artificial intelligence (AI) to detect and monitor fraud more effectively and efficiently, adopting such emerging technologies poses important challenges.

Wealth stock illustration
Published:
23 June 2022
Type:

Analysis

Region:
Americas
Topic:
Contribution Collection and Compliance
Covid-19
Guideline:
Service Quality
Contribution Collection and Compliance
Information and Communication Technology
Administrative Solutions for Coverage Extension

Contribution collection and compliance plays a fundamental role in social security as it helps to ensure the sustainability of social security systems and promotes a higher level of coverage among workers. As the ISSA Guidelines on Contribution Collection and Compliance (ISSA, 2019) put it, “The timely and full payment of contributions by and on behalf of insured persons is necessary if they are to achieve the benefits to which they are legally entitled”.

Abstract background with glowing light blue connection dots over dark blue
Published:
26 May 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Interoperability
Data management
Contribution Collection and Compliance
Service delivery
Guideline:
Service Quality
Contribution Collection and Compliance
Information and Communication Technology

In recent years, coordinating service delivery has emerged as an important strategic priority for social security institutions and members of the International Social Security Association (ISSA) have made impressive gains in service quality enabled through information and communication technologies (ICTs). This article builds on good practices of ISSA members from Asia and the Pacific.

Concept with consultant in QA management working on computer
Published:
16 May 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Governance and administration
The technological transition
Service delivery
Guideline:
Good Governance
Service Quality
Information and Communication Technology

This article looks at the digital transformation strategies of social security institutions with the aim to provide better and more efficient services for clients and beneficiaries. It builds on good practices submitted by members of the International Social Security Association (ISSA) from the Asia and the Pacific region.

Shot of a young family outdoors
Published:
26 April 2022
Type:

Analysis

Region:
Europe
Topic:
Family benefits
Maternity
Employment of young workers
Migration
Social assistance
Social Policies & Programmes

The social security systems of the region of Europe have a track record of promoting inclusive growth and social cohesion. In addition to workers’ social insurance, systems typically address income poverty and its root causes through tax-financed income transfers and social assistance. A life-course approach to social protection is a priority, especially for the region’s comprehensive systems. Generally, social protection in Europe mitigates risks that occur from birth through to the start of the working life, as well as in work and during periods of unemployment, incapacity for work or when work is no longer possible.

Portrait of a disabled senior man with a walking cane stick at home
Published:
19 April 2022
Type:

Analysis

Region:
Europe
Topic:
Pensions
Demographic change

The region of Europe is characterized by the diversity of its national social security systems, as well as by the scale and scope of the coverage these provide.

Man talking using hands-free set
Published:
12 April 2022
Type:

Analysis

Region:
Europe
Topic:
Governance and administration
ICT
Service quality
Guideline:
Good Governance
Service Quality
Information and Communication Technology

Social security institutions in the region of Europe are fostering institutional maturity in governance and performance, and embracing information and communication technologies (ICT) to achieve service excellence in the programmes they administer.

Hand holding light bulb and business digital marketing innovation technology icons on network connection, blue background
Published:
29 March 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Artificial Intelligence
Data Analytics
Data management

The application of information and communication technologies (ICT) is enabling the implementation of comprehensive and effective social security systems throughout the world. This article considers data-driven innovations in Asia and the Pacific, building on good practices of member institutions of the International Social Security Association (ISSA) in the region.