Businessman on blurred background using digital social network
Published:
9 June 2021
Type:

Analysis

Topic:
Information and communication technology
E-services
Service delivery
Guideline:
Service Quality
Information and Communication Technology

La ventanilla única en la seguridad social se define como un único punto de entrada a varias organizaciones o servicios de seguridad social para proveer servicios en una cierta área. En el sentido más amplio, el servicio de ventanilla única (o one-stop-shop en inglés) tiene como objetivo proporcionar un acceso sencillo lo mas sencillo posible a un servicio completo, en un solo lugar, en una visita y donde el ciudadano tiene que tratar con no más de una o dos personas diferentes. En general, las ventanillas únicas se implementan para integrar servicios de seguridad social fragmentados, aumentar la convergencia entre ellos, y vincularlos con otros sectores.

Published:
28 May 2021
Type:

Analysis

Topic:
Extension of coverage
Behavioural insights
Contribution collection and compliance
Service quality

Forward-looking members of the International Social Security Association (ISSA) are using behavioural insights as a lens to re-examine existing policies, programmes and services, or to develop new ones. The approach offers a powerful new set of tools to expand and deepen the client-centric orientation of social security, and to ensure the close alignment of services with public goals and desired policy outcomes. 

Old man with protective face mask is having physical therapy at home
Published:
21 May 2021
Type:

Analysis

Topic:
Health
Return to work
COVID-19
Guideline:
Return to Work and Reintegration

Rehabilitation is a core issue for individuals and social security. Having already been brought to the forefront in the context of ageing societies, the COVID-19 pandemic has further accentuated the important role of rehabilitation, as many coronavirus patients require help to get back to a normal life and work. Rehabilitation programmes that are based on a holistic approach combining care, return-to-work and social benefits, whilst improving cooperation between different actors, have emerged as most promising to effectively meet increasing rehabilitation needs.

Doc and telemedicine, remote consultation service using videocall
Published:
11 May 2021
Type:

Analysis

Region:
Americas
Topic:
Medical care
E-services
COVID-19
Guideline:
Information and Communication Technology

Telemedicine is a discipline that involves the use of information and communication technology (ICT) to provide remote medical services. Health-care professionals can use it to carry out prevention activities and those related to the diagnosis, treatment and monitoring of health-care system users, in particular those who are unable to seek care in person.

Hand shield protect wooden human on table
Published:
29 April 2021
Type:

Analysis

Topic:
Health
Family benefits
Unemployment
Extension of coverage
Social assistance
COVID-19
Guideline:
Administrative Solutions for Coverage Extension

After over a year since the outbreak of the COVID-19 pandemic, efforts to address existing and new social security coverage gaps due to extensive labour market disruptions continue to be at the forefront of governments’ agendas to minimize the negative impact of the crisis and protect people’s livelihoods.

Stethoscope with puzzle on wall on chalkboard background
Published:
21 April 2021
Type:

Analysis

Topic:
Health
Medical care
Service quality

Healthcare policies aim to ensure universal coverage for all citizens. Even in countries where  the total number of doctors is higher than ever, ensuring access to adequate medical services for all is a challenge. In particular in rural and remote areas “medical deserts” occur. This is a term used to describe regions where the population has inadequate access to healthcare. The situation persists despite the rollout of incentives and measures implemented in underserved regions.

Doctors wear protective suits
Published:
13 April 2021
Type:

Analysis

Topic:
Health
COVID-19

Health systems across the world are under severe pressure to contain and mitigate the infection rate of COVID-19. The pandemic is revealing serious vulnerabilities and gaps in the health systems of many countries. These are impacting the capacities to control the pandemic, stabilize health conditions and restore economic activity. The need for strategies and solutions to support social security institutions in facing these challenges is fundamental to ensure the right to health for all.

Asian man being fired
Published:
6 April 2021
Type:

Analysis

Topic:
Unemployment
Social assistance
COVID-19
Guideline:
Promotion of Sustainable Employment

The COVID-19 outbreak has disrupted world economies and social security systems for over a year now. This article focuses on measures taken to secure the livelihoods of those whose employment relationship was cut.

Portrait of a businesswoman with face mask in office
Published:
26 March 2021
Type:

Analysis

Region:
Americas
Topic:
Occupational accidents and diseases
COVID-19
Guideline:
Return to Work and Reintegration
Prevention of Occupational Risks
Workplace Health Promotion

The COVID-19 pandemic has underlined the importance of safety, health and well-being, and the role that social security institutions play to support their beneficiaries in navigating through the pandemic. By promoting a prevention culture, governments, workers, employers and social security institutions contribute to building a safer, healthier and more productive working environment. A healthy workforce also contributes to the sustainability of social security systems.

Photo: iStockphoto
Published:
22 March 2021
Type:

Analysis

Region:
Americas
Topic:
Information and communication technology
Contribution collection and compliance
Error, evasion and fraud
Guideline:
Error, Evasion and Fraud in Social Security Systems
Good Governance
Contribution Collection and Compliance
Information and Communication Technology

Social security evasion and fraud issues have high social and economic cost, create imbalances in social security accounts and ultimately lead to economic distortions that are not favourable to the functioning and competitiveness of the national economy. They also have a political impact because they undermine the reputation of the institutions that administer the social security programmes. It is estimated that evasion and fraud cause a 3 to 5 per cent income shortfall in social security systems and amount to up to 2 per cent of the gross domestic product of OECD countries (RAND Europe, 2014). These figures are likely to be higher in countries with less formal economies.