Behavioural insights can be of great value for social security institutions in their endeavours to improve programme design and implementation. The International Social Security Association (ISSA) has developed a new framework to assist members institutions along this path.

On 28 January 2021, the International Social Security Association (ISSA) drew a record participation to the ISSA Virtual Symposium on Leadership in Social Security, with 765 registered participants from 165 institutions in 101 countries. The presentations and discussions demonstrated the crucial