Error, Evasion and Fraud in Social Security Systems
Service Quality
Information and Communication Technology
Administrative Solutions for Coverage Extension
Continuity and Resilience of Social Security Services and Systems
The Social Insurance Institution (Zakład Ubezpieczeń Społecznych – ZUS) of Poland wins the ISSA Good Practice Award for Europe for its programmes providing crisis support for Ukrainian citizens.
Continuity and Resilience of Social Security Services and Systems
The first ever Special Distinction for Innovation in the Good Practice Award for the Americas competition was awarded to the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) for the good practice “Dr ISSS online: A new telemedicine care model”.
DATAPREV – Social Security Information and Technology Enterprise from Brazil has been awarded the Good Practice Award for the Americas 2023 for its “Emergency Aid” during the COVID-19 pandemic, which reached 118 million people.
The ISSA Good Practice Award for Africa 2023 has been awarded to the Department of Social Development in South Africa for the Child Support Grant and its role in the gradual extension of social security coverage to vulnerable children.
Human Resource Management in Social Security Administration
Continuity and Resilience of Social Security Services and Systems
The International Social Security Association (ISSA) today launched new ground-breaking Guidelines on Human Resource Management and on Continuity and Resilience of Social Security Services and Systems. In addition, five sets of ISSA Guidelines have been revised and updated.
During the 2020–2022 triennium, the ISSA Technical Commission on Mutual Benefit Societies (TC Mutual) has focused on the evolving needs of an ageing population, social security coverage in a changing world, and the role of social security in promoting inclusive growth and social cohesion.
The Technical Commission for Contribution Collection and Compliance (TC CCC) has been active in many areas during the 2020–2022 triennium, working on several reports, the revision of ISSA Guidelines, contributing to key events and piloting e-workshops.
The 2020-2022 ISSA triennium has been a highly productive one for the Technical Commission on Organization, Management and Innovation (TC Management), in particular in preparing new and revised ISSA Guidelines on key topics in social security administration.
Virginia Lenore Petersen shares her experiences as a trainer on the ISSA e-learning courses on Good Governance and on Service Quality, organized by the International Training Centre of the International Labour Organization (ITCILO) in 2021.
Rebekah K Mugisha shares her experiences from the ISSA e-learning course on Administrative Solutions for Coverage Extension, organized by the International Training Centre of the International Labour Organization (ITCILO) in 2021.