Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

In Chile, over 300,000 people currently work as deliverers for digital platforms, known as deliverys or riders. This new way of working poses new challenges related to the protection of this group of workers, as they generally operate in precarious conditions and the level of occupational risk they are exposed to is quite high.

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

The State Social Insurance Agency (SSIA) of Latvia has introduced a new e-service “SSIA information and services” (hereinafter dashboard) in August 2022, which is available on the unified state and local government service portal www.latvija.gov.lv.

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

The pandemic that recently hit the entire world has changed our ways of working, generating a significant negative impact on people’s health in both the world of work and everyday life. Added to this are the economic difficulties that countries are currently experiencing worldwide.

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

The COVID-19 pandemic has posed an enormous challenge for health systems, particularly with regard to the expansion of healthcare capacity, with a focus on beds in intensive care units (ICUs) and the mechanical ventilators required to equip them.

To cope with this problem, the Mutual for Safety CChC and the TECCAP-TPI Engineering Consortium formed an alliance to develop emergency mechanical ventilators designed, manufactured and validated at the national level.

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Preventive management at work establishes the aim of protecting workers, based on the Occupational Accidents and Diseases Act (Act 16.744 of 1968).

Today, around the world, we are dealing with a COVID-19 pandemic. Many countries are affected, including Chile, with great problems keeping people, including workers, safe and maintaining continuity of operations for businesses.

To contribute to preventing and reducing serious and fatal accidents, Mutual for Safety CChC (Mutual de Seguridad CChC) in Chile has focussed on adapting training to the real situation of workers, seeking methodologies orientated towards adult learning.

The aim of the e-assistant is to create equal access to state and municipal services for all social groups, enabling everyone to receive services electronically. An e-assistant is an employee of the Local Government Unified Customer Service Centre (Service Centre), to whom the client entrusts to apply for the Latvian State Social Insurance Agency (SSIA) service in his/her own name.

Silicosis is an incurable lung disease caused by inhaling dust containing free crystalline silica. Silica is a chemical compound found in crystalline and amorphous (non-crystalline) forms.

The Occupational Exposure to Silica in Chile (Situación de Exposición Laboral a Sílice en Chile) report (Ministry of Health, 2015) estimated that 5.4 per cent of the workforce is at high risk of exposure to silica.

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC) has formed a multidisciplinary team to develop and implement a care model for its patients with sequelae. Tailored to the needs of chronically ill patients, the model allows appropriate monitoring of related risks with a view to preventing bio-psychosocial complications that can affect how such patients maintain their residual capacity in the long term.

In September 2018, the State Social Insurance Agency (SSIA) in cooperation with the State Revenue Service (SRS) sent personalized letters to a group of people aged 18–42 using the SRS electronic declaration system (EDS). The letters contained information on each person's salary from which were made contributions in the previous year, as well as information on the length of social insurance and the retirement capital. The letters were followed with an information campaign. Based on its success, the SSIA plans to repeat the initiative.  

The good practice refers to a manual that brings together Chilean Safety Association (Asociación Chilena de Seguridad – ACHS) methodology and experience in the implementation of effective health promotion strategies.

The manual systematically describes all the phases, activities, considerations and tools involved for the effective implementation of a workplace health promotion strategy.

The manual makes it possible to share the most effective method of workplace health promotion with other workplaces, organizations and countries. 

Since 2014, a cash benefit allowance is paid to millions of recipients in the month of March of every year to the most needy people and families. This benefit is called the “March Permanent Family Benefit” (Aporte Familiar Permanente Marzo – AFPM) which consolidates through the use of better technology the payment of various extraordinary allowances dating back to 2009 by standardizing the process, setting the selection criteria for beneficiaries, and issuing beneficiaries’ lists.

Good Practice: Tools for the Innovation of Health Promotion in the Workplace: Programme “Por un Buen Trabajo” (For a Healthy Job).

This programme, developed by the Department of Preventive Health of the Chilean Safety Association (Asociación Chilena de Seguridad (ACHS)), is intended as a specific methodological tool to develop management skills in the area of health promotion in the workplace. Its general objective is to develop effective strategies in health promotion with a long-term perspective.

Information is easily available: it facilitates people's interest in their social insurance situation and understanding of social security benefits.

For the past nine years, the Mutual for Safety CChC (Mutual de Seguridad CChC) has been showing its social commitment to Chile’s development through the implementation a model of systematic attention and intervention to deal with occupational risks, aimed at looking after the health and safety of workers in micro, small and medium-sized enterprises (SMEs). Historically, these businesses have had to deal with problems related to their own survival, without access to prevention resources allowing them to achieve a sustained reduction in their accident indicators.

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC), in its role as administrator of Law No. 16,744 on work accidents and occupational diseases, has for more than 15 years had a process in place to promote and facilitate workers’ return to work. It has helped to generate rehabilitation processes through its holistic approach to health, with a focus on providing social protection and social security coverage to Chile’s workforce.

Occupational accidents resulting in disability constitute a complex and multidimensional problem whose resolution transcends what is strictly provided for in the occupational accidents and diseases law (Law 16.744 of 1968). This problem impacts on the life opportunities of the affected people and results in vulnerabilities affecting not only them but also the institutions involved and society as a whole.

The social security system in Chile grants workers the right to take leave or to reduce their working day hours when faced with a disease that creates temporary disability. This right is materialized in an instrument called “medical leave”. Formal proceedings to obtain this leave must be carried out in person, filling in paper forms. These proceeding can be cumbersome and inefficient.