Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

Implementing a quality management system in a social security body under the ISO 9001 international standard

Implementation year:
2011
Award Year:
2023
Social Security Treasury , Dominican Republic , Americas

The Dominican Republic’s Social Security Treasury (Tesorería de la Seguridad Social – TSS) has implemented a quality management system (QMS) based on the ISO 9001 international standard, which is a management tool based on the Deming Cycle and continuous improvement (plan-do-check-act). This helps in process planning, taking into account each of the inputs, outputs and needs. It also helps to standardize the execution of the activities involved, check whether what we are doing is in line with what was planned and implement the necessary improvements in a timely manner.

Topic:
Information and communication technology
Service quality

Implementing a quality management system in a social security body under the ISO 9001 international standard

Implementation year:
2011
Award Year:
2023
Social Security Treasury , Dominican Republic , Americas

The Dominican Republic’s Social Security Treasury (Tesorería de la Seguridad Social – TSS) has implemented a quality management system (QMS) based on the ISO 9001 international standard, which is a management tool based on the Deming Cycle and continuous improvement (plan-do-check-act). This helps in process planning, taking into account each of the inputs, outputs and needs. It also helps to standardize the execution of the activities involved, check whether what we are doing is in line with what was planned and implement the necessary improvements in a timely manner.

Topic:
Information and communication technology
Service quality