Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

Client Ombudsman

Implementation year:
2022
Award Year:
2024
Social Insurance Administration , Iceland , Europe

The Social Insurance Administration (Tryggingastofnun ríkisins –TR) Client Ombudsman of Iceland is a new position, which started at the end of 2022. The main role of the Client Ombudsman is to guide customers in the handling of cases at TR and to assist those who do not feel that they have received substantial consideration or solutions in accordance with the applicable laws and regulations.

Topic:
Governance and administration
Communication
Service quality
Customer-centric
Labour protection mechanisms

Digital Disability Card

Implementation year:
2022
Award Year:
2024
Social Insurance Administration , Iceland , Europe

Until June 2023, it has only been possible to access in Iceland the Disability Card on the My pages of the Social Security Administration (Tryggingastofnun ríkisins – TR) and order a plastic card on TR’s website, but from June the card has also been accessible digitally on Ísland.is.

Topic:
Disability
Governance and administration
Information and communication technology
E-services
Service quality
Social policies & programmes

Client Ombudsman

Implementation year:
2022
Award Year:
2024
Social Insurance Administration , Iceland , Europe

The Social Insurance Administration (Tryggingastofnun ríkisins –TR) Client Ombudsman of Iceland is a new position, which started at the end of 2022. The main role of the Client Ombudsman is to guide customers in the handling of cases at TR and to assist those who do not feel that they have received substantial consideration or solutions in accordance with the applicable laws and regulations.

Topic:
Governance and administration
Communication
Service quality
Customer-centric
Labour protection mechanisms

Digital Disability Card

Implementation year:
2022
Award Year:
2024
Social Insurance Administration , Iceland , Europe

Until June 2023, it has only been possible to access in Iceland the Disability Card on the My pages of the Social Security Administration (Tryggingastofnun ríkisins – TR) and order a plastic card on TR’s website, but from June the card has also been accessible digitally on Ísland.is.

Topic:
Disability
Governance and administration
Information and communication technology
E-services
Service quality
Social policies & programmes