Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2024
Public Employment Service , Sweden , Europe

Jobseekers are supposed to an submit Activity Report every month to show their job search activity. The report also helps the Public Employment Service (Arbetsförmedlingen ‒ PES) of Sweden, to provide jobseeker with the support he/she needs. Historically, many jobseekers have found it difficult to submit their Activity Report and otherwise comprehend what they were expected to do.

Topic:
Employment
Unemployment
Return to work
Programme evaluation
Service quality
Customer-centric
Implementation year:
2020
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality
Social assistance
Platform workers
Implementation year:
2019
Award Year:
2022
Public Employment Service , Sweden , Europe

In 2019, Arbetsförmedlingen, the Swedish Public Employment Service (PES), undertook a substantial change in the way the control of jobseekers is carried out. Until then, the employment officers on the local level were responsible for both the service delivery, and for controlling that jobseekers meet the conditions in the unemployment insurance regulations. With the implemented changes, the control is now carried out by specialized staff in a centralized unit.

Topic:
Employment
Governance and administration
Contribution collection and compliance
Error, evasion and fraud
Implementation year:
2017
Award Year:
2019
Swedish Unemployment Insurance Inspectorate , Sweden , Europe

The overall goal of Sweden’s Federation of Unemployment Insurance Funds (Sveriges a-kassor) is to provide services that help administer unemployment insurance so efficiently such that no organization other than the current 27 unemployment funds can do it better.

Topic:
Governance and administration
Service quality
Implementation year:
2014
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

The Standard for Pension Projections aims to help the Swedish pension insurance industry serve its clients better.

The Standard provides a tool for consistent projections across the industry. Two guiding principles have driven the Standard:

Topic:
Old-age pensions
Service quality
Governance and administration
Communication
Implementation year:
2014
Award Year:
2016
Swedish Social Insurance Agency , Sweden , Europe

The general public in Sweden has little interest in the social security system and many times incorrect expectations of how much they will receive in benefits. But at the same time most people are positive about having a general social welfare system. The Swedish Social Insurance Agency’s communication strategy was created to remind the general public of just that and to connect the Agency with those positive feelings by showing how the agency embodies that idea of social security in a modern way.

Topic:
Governance and administration
Communication
Information and communication technology
Implementation year:
2013
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

Topic:
Service quality
Governance and administration
Communication
Implementation year:
2012
Award Year:
2016
Public Employment Service , Sweden , Europe

In 2012, the Swedish government allotted resources for early intervention for a restricted amount of new job-seekers. The requirement was that the Public Employment Service (PES) used a profiling instrument which could objectively select individuals with a high risk of long-term unemployment. Not everyone could come into question and resources should be targeted to those with the highest risk, independent of geographical location. The independence of geographical location entails an important difficulty in allocation of interventions at the local level.

Topic:
Employment policies
Governance and administration
Information and communication technology
Implementation year:
2012
Award Year:
2013
Public Employment Service , Sweden , Europe

Within the framework of this project, considerable efforts have been made to develop and implement an automatic support tool in the decision-making activities. The long-term goal is that the Assessment Support Tool (AST) is to be integrated into the daily activities and that it is to be used as consistently, fairly and efficiently as possible in the assignment of this government agency.

Topic:
Employment policies
Governance and administration
Implementation year:
2011
Award Year:
2013
Swedish Social Insurance Agency , Sweden , Europe

Historically, internal audit reports were communicated to the Board and executive management but did not always reach the rest of the organization. In 2011 the government decided to dissolve the Board and extend the role of the Director General who then initiated a change in the internal audit reporting process. The reporting format was enhanced from being very detailed to focusing on high risk findings and related recommendations.

Topic:
Governance and administration
Risk management
Implementation year:
2011
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

The Message Manual is a brochure, in both printed and digital format, where the majority, and the most important, of our messages to pensioners and pension savers are expressed in a simple way. The manual is a support for all who have direct customer contact, so we can ensure that our messages are common and uniform. The preparation process of the Message Manual is also an easy and practical way to agree internally on what messages we wish to communicate externally.

Topic:
Service quality
Governance and administration
Communication
Implementation year:
2008
Award Year:
2013
Swedish Pensions Agency , Sweden , Europe

In more than 50 per cent of our international cases we have electronic information exchange in place with the country of residence, meaning the insured person does not need to fill in a life certificate at all.

This practice provides great customer value as well as great rationalization for the insurance companies. Moreover, it provides safer, faster, and more efficient management of life certificate data.

Topic:
Old-age pensions
Governance and administration
Information and communication technology
Implementation year:
2000
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

The extensive mailing of the Orange Envelope, the annual statement regarding the public pension system, to all pension savers, creates during one month a season for pension information.

The Orange Envelope is very well known. It shows the importance of working longer and it is a great platform to make pension savers, either via digital channels or through the Pension Agency's customer service, to get help to understand the full pension and to explain which behaviours lead to a higher or lower pension.

Topic:
Service quality
Governance and administration
Communication
Implementation year:
2000
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

The Orange Report - The Annual Report of the Swedish Pension System - is a means of spreading and presenting information and knowledge about how the Swedish public pension system works and performs.

The Orange Report combines common accounting principles and a specially developed method to be able to present the financial development of a public (and essentially pay-as-you-go financed) pension scheme.

The target groups for this system level information are: government, politicians, policy analysts, media and researchers.

Topic:
Old-age pensions
Governance and administration
Communication
Actuarial
Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2024
Public Employment Service , Sweden , Europe

Jobseekers are supposed to an submit Activity Report every month to show their job search activity. The report also helps the Public Employment Service (Arbetsförmedlingen ‒ PES) of Sweden, to provide jobseeker with the support he/she needs. Historically, many jobseekers have found it difficult to submit their Activity Report and otherwise comprehend what they were expected to do.

Topic:
Employment
Unemployment
Return to work
Programme evaluation
Service quality
Customer-centric
Implementation year:
2020
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality
Social assistance
Platform workers
Implementation year:
2019
Award Year:
2022
Public Employment Service , Sweden , Europe

In 2019, Arbetsförmedlingen, the Swedish Public Employment Service (PES), undertook a substantial change in the way the control of jobseekers is carried out. Until then, the employment officers on the local level were responsible for both the service delivery, and for controlling that jobseekers meet the conditions in the unemployment insurance regulations. With the implemented changes, the control is now carried out by specialized staff in a centralized unit.

Topic:
Employment
Governance and administration
Contribution collection and compliance
Error, evasion and fraud
Implementation year:
2017
Award Year:
2019
Swedish Unemployment Insurance Inspectorate , Sweden , Europe

The overall goal of Sweden’s Federation of Unemployment Insurance Funds (Sveriges a-kassor) is to provide services that help administer unemployment insurance so efficiently such that no organization other than the current 27 unemployment funds can do it better.

Topic:
Governance and administration
Service quality
Implementation year:
2014
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

The Standard for Pension Projections aims to help the Swedish pension insurance industry serve its clients better.

The Standard provides a tool for consistent projections across the industry. Two guiding principles have driven the Standard:

Topic:
Old-age pensions
Service quality
Governance and administration
Communication
Implementation year:
2014
Award Year:
2016
Swedish Social Insurance Agency , Sweden , Europe

The general public in Sweden has little interest in the social security system and many times incorrect expectations of how much they will receive in benefits. But at the same time most people are positive about having a general social welfare system. The Swedish Social Insurance Agency’s communication strategy was created to remind the general public of just that and to connect the Agency with those positive feelings by showing how the agency embodies that idea of social security in a modern way.

Topic:
Governance and administration
Communication
Information and communication technology
Implementation year:
2013
Award Year:
2016
Swedish Pensions Agency , Sweden , Europe

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

Topic:
Service quality
Governance and administration
Communication