Efficient service delivery in the implementation of the National Health Insurance Scheme (NHIS) in Zambia calls for the speedy processing of claims from health care providers (HCPs) that have provided services to NHIS members and beneficiaries.

As part of the National Health Insurance Management Authority’s (NHIMA) service level agreements with HCPs, all approved claims for services rendered must be paid within 45 days. To enhance efficiency and reduce fraud in claims, NHIMA introduced the biometric claims management system called APACE.

The National Pension Scheme Authority (NAPSA) was created in 2000 by the Act of Parliament number 40 of 1996 to administer the National Pension Scheme. The Authority's key mandate includes the registration of members, collection of member contributions, prudent investment of the contributions, and the payment of benefits when they fall due. The Authority is also mandated by law to enforce compliance by employers to the provisions of the Act.

bizSAFE is a five-step programme, developed by the Workplace Safety and Health (WSH) Council which is a statutory body under the Ministry of Manpower, that assists companies to build up their WSH capabilities to achieve quantum improvements in safety and health standards at the workplace (for more information click here

To minimize manual labour and errors involved in the conventional labour-intensive method of transcribing data by data entry officers, Central Provident Fund Board (CPFB) began actively promoting the use of e submissions in 2000, through various innovative methods catering to the different needs of different employer segments.