During COVID-19, many members’ livelihood of the National Social Security Fund (NSSF or hereafter the Fund) of Uganda was disrupted, and Government expedite the amendment of the NSSF Act to allow the savers access 20 per cent of their saving if they reach 45 years and have saved for over ten years. This new benefit was termed Mid-Term Access.

To receive this benefit 112,000 members were eligible for the calendar year 2022
(January–December). This was going to be an uphill task given that the Fund previously paid approximately 20,000 members annually.

The National Social Security Fund (NSSF, hereafter the Fund) is a national provident fund for workers who are not covered by the public service pension scheme in Uganda. Members holding physical card has long been evidence of membership to the Fund. This has been a critical part of the customer journey and experience. The NSSF membership card had taken different forms over the years evolving from handwritten cards to laminated papers to plastic cards up to now when NSSF is offering a smart card.

With many entities shifting their data from hard copies to digital computer systems in the early 1990s, there was a heavy reliance on human labour that was required to do the data entry process. This process however, did not come without consequences some of which included digitisation of existing errors, human error in the data capture, creation of suspense balances and subsequent loss of data. These challenges culminated into poor quality data, a critical matter that many entities are still facing to date. The National Social Security Fund (NSSF) of Uganda is no exception.

To make it more convenient for members to access NSSF's services and to reduce the costs of its operations, the NSSF introduced electronic service delivery channels to enable members to view their contribution balances and follow up their claim processing on mobile phones, through the internet and via the toll free line managed through the call centre.

bizSAFE is a five-step programme, developed by the Workplace Safety and Health (WSH) Council which is a statutory body under the Ministry of Manpower, that assists companies to build up their WSH capabilities to achieve quantum improvements in safety and health standards at the workplace (for more information click here

To minimize manual labour and errors involved in the conventional labour-intensive method of transcribing data by data entry officers, Central Provident Fund Board (CPFB) began actively promoting the use of e submissions in 2000, through various innovative methods catering to the different needs of different employer segments.