Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

Breakthrough in traditional bequest process with the online nomination service (ONS) - A case of the Central Provident Fund Board, Singapore

Implementation year:
2020
Award Year:
2021
Ministry of Manpower , Singapore , Asia and Pacific

The Central Provident Fund Board (CPFB) nominations allow members to bequeath their CPF savings according to their wishes without hassle and cost. A major hurdle in nomination making was the cumbersome hardcopy process where the member and two witnesses need to be physically present to sign the nomination form together.

Topic:
Service quality

Disbursing social transfers to citizens with customer centricity, operational efficiency and agility - A case of the Central Provident Fund Board, Singapore

Implementation year:
2020
Award Year:
2021
Central Provident Fund Board , Singapore , Asia and Pacific

Singapore’s Central Provident Fund Board (CPFB) is the Centre of Excellence for Citizen Disbursement (CD) in administering Government social transfer schemes to support Singaporeans in need with emphasis on customer centricity, operational efficiency and agility as core operating principles.

Topic:
Service quality
Social policies & programmes

RAMP-up to help citizens in need - A case of the Central Provident Fund Board, Singapore

Implementation year:
2019
Award Year:
2021
Central Provident Fund Board , Singapore , Asia and Pacific

In recent years, Central Provident Fund Board (CPFB), Ministry of Manpower, Singapore, has focused its efforts on redefining its relationship with citizens – from one where citizens see us as just a public service provider, to one where we are regarded as their Trusted Partner.

Topic:
Service quality
Social policies & programmes

Breakthrough in traditional bequest process with the online nomination service (ONS) - A case of the Central Provident Fund Board, Singapore

Implementation year:
2020
Award Year:
2021
Ministry of Manpower , Singapore , Asia and Pacific

The Central Provident Fund Board (CPFB) nominations allow members to bequeath their CPF savings according to their wishes without hassle and cost. A major hurdle in nomination making was the cumbersome hardcopy process where the member and two witnesses need to be physically present to sign the nomination form together.

Topic:
Service quality

Disbursing social transfers to citizens with customer centricity, operational efficiency and agility - A case of the Central Provident Fund Board, Singapore

Implementation year:
2020
Award Year:
2021
Central Provident Fund Board , Singapore , Asia and Pacific

Singapore’s Central Provident Fund Board (CPFB) is the Centre of Excellence for Citizen Disbursement (CD) in administering Government social transfer schemes to support Singaporeans in need with emphasis on customer centricity, operational efficiency and agility as core operating principles.

Topic:
Service quality
Social policies & programmes

RAMP-up to help citizens in need - A case of the Central Provident Fund Board, Singapore

Implementation year:
2019
Award Year:
2021
Central Provident Fund Board , Singapore , Asia and Pacific

In recent years, Central Provident Fund Board (CPFB), Ministry of Manpower, Singapore, has focused its efforts on redefining its relationship with citizens – from one where citizens see us as just a public service provider, to one where we are regarded as their Trusted Partner.

Topic:
Service quality
Social policies & programmes